Torque Ford

Took my vehicle in for a fault fix. Was Given a courtesy car for the rest of the day. Friendly staff polite and capable

The whole process in the sales department was seamless, and everyone on the team we dealt with were great - special mentions to Ginette and Shane!Shane, our salesman, was a pleasure to deal with. He was very personable and got to know us. We never once felt pressured or like just a number. We love our new Wildtrak, Thank you!!

Used Ford service for the first time after moving up from Canberra. The drop off was smooth and contacted us promptly for pickup. They arranged for the next appointment to rectify a broken part found during service. So much better then our previous dealer/service department.

Great service from pre-purchase, purchase and post care (including warranty).Normally people will only give feedback if it is negative! However, through the experience between the Torque group (Ford and Honda) my partner and I have had an overall great experience.We purchased a vehicle and subsequently required some after care as part of warranty, which was handled very professionally.A thanks to Greta for the initial pre-sales and point of sale.Many thanks to Dee and Caroline for taking care of us post sale within the warranty period as a problem occurred and they were very diligent to make sure this was taken care for us.

Big thanks to Tim from the parts department for organising a starter motor for my car on such short notice. Honestly Mate, you have no idea how much you have helped me today, I really needed that starter motor put in today so I can get to work tomorrow. Thanks again for your outstanding service!

Took the car in for a service, I marked a wheel nut with permanent marker to the mag. When I picked up the car the wheel hadn’t been touched. They were supposed to change oil filter and rotate. Rotation was definitely not done and I question if the oil filter was changed since the front left was marked. I contacted Them and was advised the service manager would call me back, never received a call. Must feel proud to work at Ford when doing this to people. I will be taking further action.

Very Friendly and helpful staff, nice facilities, I brought my car in for its scheduled warranty inspection, travelled from the Sunshine Coast, the staff were happy to let me sit quietly and enjoy a cold drink while I waited.

Thanks to everyone at the Torque Team for the excellent service. I can't fault the purchasing experience and I love the new Wildtrak. The two decision makers were even part of the process.

Re Torque Ford Parts DeptI made online parts inquiry for my Territory. Just wanted to say big thanks to Abigail. Very quick response with a phone call and followed up email, with prices, photo's and availability. Thanks Abigail, very professional service made getting my parts easy.