Commonwealth Bank Group Head Office

They had an attractive student service offer, but don’t want to solve any issues on their side. They have been keeping 2 my university payments according GPI tracker for 1.5 months and don’t recognize that they have them. The support is not qualified to help. No email support is available either to keep track of an issue ticket. Terrible bank

I can not put even one start for the Commonwealth Bank Strathpine Branch in Brisbane. The office employ unqualify workers. They spent our time to check mortgage documents but did not give answer on right day and time. Than miss a lot of information about our income. They demonstrated very bad customer service behavior. More over they disclose information about customers without permission. When we put $50,000 deposit by cash, and came back to the next day to this office. Workers who were not involve in this procedure started stupid joke about our money and cash. The letters which sent by the unqualified bank's worker demonstrated that this worker did not have enough knowledge or just neglect. We have a lot to tell about the unprofessional service of this branch, but it will be definitely the case of AFCA.

I just shared a phone call with the '24 hour' help line that commonwealth provides at the number, 132221. I was put on hold for around 10 minutes before I actually spoke to a human. At the point I was connected to a call with a real person it was 8:02pm. I told the man my issue and he had a tone. He proceeded to tell me he could not help me change my accounts pay limit because that department has ceased trading at 8:00pm. It was 8:02pm and I had placed my call well before this time. Also this phone line supposedly provides 24 hour help, as advertised when I tried changing my pay limit on the commonwealth app. Clearly the staff just wanted to knock off early and could not actually be bothered to help resolve my issue. Honestly ridiculous, they recommended I call again at 8:00 am like I am not a full time student... Do better commonwealth.

Fantastic customer service and follow up from Christine, Sydney customer relations.All too often, it's easy to leave a low star rating based on the initial issue without waiting for the response. In all fairness to Commonwealth bank, yes, my issue was significant and I could have easily went the low star rating. However, on receiving a follow up call from Christine from customer relations Sydney (given the call was 02 prefix)I would like to say, thank you Commonwealth bank, for not only a timely response but for the offers of resolutions to the issue and for validating my concerns.Outstanding customer service from NSW head office? Customer relations team member, Christine.Glad I'm continuing with with Commonwealth Bank who not only have their call centre in Australia but more so, have outstanding customer service team members such as Christine.

I rang up the Commonwealth Bank tonight at approximately 4.50pm or thereabouts. I was worried that a message I received earlier today was a scam message and that my debit card had been tapped into. I was fine, there was no fraud but I wanted to thank the Commonwealth Bank for keeping me waiting 78 minutes on the phone to speak to someone. I gave up in the end. The man who I initially spoke to did say the waiting time would be over an hour. It's not good enough. Their call centre is probably offshore like Telstra, theirs is in the Philippines and EBays is in India. Telstra are supposed to be bringing their call centres back home, or so their television ads say.

Hi Since many years I am with cwb but not satisfied their services in carlingford branch and online answers.I am totally dissatisfied with them the way they handle our issue I had been make long wait being an disable still the ask me to stand and talk to them out of privacy cabin to talk to them openly I was followed by one men everywhere and Since long fishy things are hapoening with meI had been told by 2 company I become victim of data breachAnd I was informed by bank suspicious transaction ocured on my account some one has hacked my phone find out my adress and list of jwellary keeping home abd as soon as data hacked in octomber november big stealing happen nearly 80 to 100 k worth of jwellary stolen which was not coverd by insurance fullyI went in bank to check my statnent as my phone has hacked I avoid open any account on phone or do shopping I went to Melbourne branch they make big wait abd after that the person was not answering properly all my query didn't given me my last 6 m I nths statmentsCurrantly came to sydney abd went to bank to collect statnents of one year she said u show I'd she has checked I'd, she has check phone pw and than she said now put net banking pe I said I try but I don't know pw I had try to put pw it was not working she gave me access account print out but refuse credit account stamentAnd any quetion iask sge was getting irritated to answer finaly I came out without getting any print out and statnebts I clearly told them I need my bank sttnebt to check any unauthorised transactionThey refuse told me print out from home computer which I didn't have it was very angry till today I haven't got any statment her service was too bed.

Would give less than one if I could. Not worth submitting a complaint against them as they pressure you to withdraw and tell you to leave their bank if you’re unhappy. Not willing to listen and fix things for their customers.

Blatantly lied to on two separate occasions. Either staff have no idea how to do their jobs or they are being trained to screw people over to keep them in debt.I asked a series of questions to ensure I knew exactly what would happen with my account only to find that everything I was told was the exact opposite. I will be closing all accounts as soon as possible.

I have been with commonwealth bank for over many years. However recently I experience a frustrating experience with them in getting to talk to them.I called them 5 times with over 20 mins of wait time for each call to talk to them about an issue for which they were putting me to different departments who either couldn't help or was hanging up.It is a pity to see one of the highly profitable bank doing this to their customer. With all the profit they have you would think they should be able to improve their customer service but it appears they dont care or dont know how to fix problem.In their phone line they boast about the fact that all their phone operators are in Australia but the service provided is not satisfactory.In the end I was told to go to a local branch to rectify the issue. I took time to go to a branch only to say that I had to make an appointment to see them.

Best & most trusted bank in my opinion .Head office is in a prime & prominent location on Sussex St. Solid performance even since my first bank book at school back in 1981 .