Braeside trails and equestrian services

Avoid at all costs! I had booked a surprise 2hr trail ride for my friends 30th on Saturday Jan 21st. I booked this in advance on Nov 22nd the year prior. Initially the lady seemed easy enough to deal with, told me the date was locked in and I paid my deposit. The Friday the day before before the ride I sent the owner a message as I’d had no correspondence since booking to check all was ok. This message was sent before 8am. I had heard nothing so at 4pm that evening I called the mobile number attached to Braeside. A lady picked up and when I enquired about our trail ride the next day she said “oh I think I’ll have to cancel that, I’m busy now I can call you back in an hour” and abruptly hung up on me. I waited the hour and of course no call back. I messaged both the number and their Facebook page to ask what was going on and again, no response. At 9:27pm the day before the ride was booked I got a message saying “Hi, sorry we’ve had a personal issue” and that the ride could not go ahead. I appreciate issues happening but surely you let people know before 9.30pm the night before! I was beyond disappointed by the communication and the utter lack of apology I received cancelling last minute. The lady I spoke to on the phone was beyond abrupt and the message I received very blunt! The next issue was then getting my deposit back. Half a week later I had still received nothing until I pressed further. The most unprofessional place I have ever dealt with. Do not waste your time!Addit: she’s not block me on the Facebook page because I left a bad review. Honestly AVOID! The business is a joke

I took my three primary school aged daughters on a 1 hour trail ride with proprietor Christine. She was very knowledgeable and made my girls feel very confident. She clearly cared for her horses and we had a great time. We will be back for some lessons and more rides! Highly recommended.