Multinet Gas Networks

For the last few weeks on every evening our entire street has SUFFERED from complete supply OUTAGES and they cannot be bothered to fix the problem. Today with the temperature at 13d there is no gas at all. Multinet will no doubt add the charge for supply to our next gas bill.

Don't care about customer need and safety. Poor communication and lacking transparency.I reported a gas leaking in November 2021, they told me that the main pipe is too old and need to be replaced, they will temporary fix the leaking spot ( using a silicone glue and a duct tape ) till the got a paper work done as it need the body corporate approval. From that point this was the experience;1. Never get back to me until Aug 2022 - the 22 - 23 Aug they did the work2. No clear communication of what will happen prior the during the work ( My body corporation don't know what will happen and he need to ask me as an owner occupant.3. Come back with the solution that has not been review by myself the owner and the body corporate team. The existing gas meters are place a long with the house horizontally and they are closed to the ground. The new solution is to move another gas meter from other unit and use a vertical stacked design which now looks horrible and potentially depreciated the property value4. We can still smell the gas. :(To Origin team this sub contract company you have used here is not up to standard!

not professional. switch off my GAS main switch without notice. my house was out of gas / hot water for few days.

If I could give them 0 stars I would!!We were due to have a gas meter installed, but they came and didn't even knock on the door or explain why it couldn't be installed. They are impossible to communicate with, all we need is some more detailed instructions for our builder and they keep referring us to the website (which doesn't answer our questions) and saying the support team cant call anyone to give more informationWe are without any hot water to the property and despite us flagging this multiple times multinet does not care

Terrible. After changing over a meter, a few weeks later they apparently could not find the new meter to read it!1. They changed the meter over at my very elderly father’s house with little advance information. The person who did the new installation just did not bother to even knock at the door and check the gas was on inside (he shoved a bit of paper under the door and left). As my father is almost blind from macular degeneration, he could not read it.He telephoned in a panic around 6 pm when he discovered he had no gas in the house, so no cooking and no eating on a cold evening. I tracked them down, rang and they did send around an emergency vehicle which turned the gas on and made sure all was working.2. When the next bill, the reading from the time of the installation was Estimated, not actual. When I queried why, I was told they ‘couldn’t access’ the meter.They are kidding, surely?This is the meter THEY had installed, in the front garden, with NO barriers, and at most, 5 footsteps from the public footpath! Perhaps their meter reader needs ‘find the meter’ lessons?Unbelievable. I would not engage them to run the proverbial in a brewery.

No notice was provided that they were changing the gas meter, and when they changed it, they forgot to turn the gas back on - highly skilled employees no doubt. The customer service was good though and they arranged to solve the problem promptly.

They certainly haven't paid any attention to the reviews posted by upset customers. The gas meter of an elderly, chronically ill woman is going to be replaced sometime between May and August, but there's no way they'll actually tell her when they're about to come. So she's left to discover for herself, sometime on a winter night, that she has neither heating nor hot water because there's no gas. (Imagine if you'd just arrived home late at night with three exhausted small children, or spent the day in the hospital with your dying daughter, and have arrived home to a cold house and no hot water.) It's a terrible way to treat people.The only reason I've given them two stars rather than one is that the distressed phone call I made was answered immediately by a calm, very polite and helpful man; and the gas fitter who came first thing the next morning to relight the hot water service was one of the most pleasant tradies I have ever dealt with.

Came to put in a new gas meter and the fitter couldn't even align the bottom of the meter to the pipe sticking out. It's taken over a week and they still haven't even bothered to do anything. The most incompetent tradesman I have ever seen.

Changed the gas meter yesterday but didn't restart the heating or hot water. Called Multinet.Phone line quality was so poor neither of us could understand what the other was saying. Second call was marginally better. Put through to emergency number who took details and said a tech would be out in the next four hours...I asked whether I could be contacted 20 minutes before he was due to arrive...no. Fortunately he arrived within an hour and fixed the problem in 30 seconds....why couldn't that have been done when the meter was changed?