EB Games / ZiNG Pop Culture - Glendale

Awesome store! Friendly staff, plenty of stock products and the team are always willing to go above and beyond to assist.Zach and Tenealle are absolute legends and a massive credit to the store! They've helped me out of a few tricky situations over the years and do so with ease and professionalism. Shout out to the entire team at the Glendale store!

The team at EB Glendale are so friendly and helpful. Thank you for all the great service whenever I shop.

Service was great and I got what I wanted straight away

Stock is spotty, prices are high. Staff member Zac is rude and condescending. All in all, I recommend you shop elsewhere.

Love eb games except the fact i have make an account to buy online.why cant i buy as a guest i have to many accounts to keep track of as it is. And i dont want your deal emails clogging my emails

It's feels a tad small but after a few times going there you realise that it's actually decently sized

My experience was ruined by a chunky rude man named James Harvey. Luckily a bearded man named Zach saved the day with exceptional customer service.

A good store, stock levels can sometimes be hard, and there's not many games any more, it's mostly merchandise.

Worst EB Games store I've ever had to deal with. Unfortunately, there is now zero star option, because the Glendale EB Games store isn't even a 1 star quality.The manager stood by & did nothing, whilst I had to listen to Zach's condescending remarks. Simply because he did not want to price match GoW Ragnarok Launch Edition. I was told in no uncertain terms (by both Zach & the Manager) that it was an EB Games exclusive; when The Gamesmen, Harvey Norman, BigW, & Amazon were all selling the pre-ordered ‘Launch Edition’ from $95 to $98; which is not an EB Games exclusive.Also, I have had numerous other occasions where Zach has botched my transactions; pre-ordering a game on the wrong platform, insisting that my trade bonus was correct when it wasn't (had to prove the math myself on that occasion) and I've had to revisit the store a 2nd time on my last 4 transactions, to have each transaction corrected.When I raised all of this, Zach told me 'I make underhanded comments every time I visit the store' & it was explained away as their computer systems make mistakes.However, in my experience computers don't make mistakes people do; it's called garbage in, garbage out. When I pointed out that I also work in customer services & without taking complaints & negative feedback onboard there is no room for improvement. I was told, someone in customer service wouldn't say that.I was completely astonished by Zach's continued attempts to blame my attitude (which he told me needed adjusting on more than one occasion) as the reason for his poor customer service skills & refusal to admit that he was at fault on any occasion. When clearly if the original transactions were done right the first time, I wouldn't have had to waste so much time revisiting the Glendale EB Games store to have my transactions corrected.There were no apologies offered by either Zach or his manager.Nevertheless, I spoke directly with EB Games head office afterwards & they were brilliant. Took my feedback on board & provided me with a resolution.However, due to the extremely poor customer service at Glendale EB Games, I would suggest buyers spend their money elsewhere.

Great new shop. Lots of interesting things inside. Quite a few used games. Definitely worth a look.