OCCOM

Initially I had no Internet connection for weeks, which was verydisappointing & frustrating, until I got in touch with Gary. I was really impressed by the support from Gary - helpful, responsive and patient. He handled every step patiently. & my Landline as well. Strongly recommend Gary, esp for someone like me, who has no tech knowledge. Thank you my Landline as well. Strongly recommend Gary for someone like me, who has no tech. Knowledge.

First of all, I have to say the customer service was very helpful and deserve a 5-star as they managed to resolve my connection issue within a call. I left a 4 star review initially due to not being informed that I had to go through the customer service to get my service connected even though I got an email saying it was connected. That said, the customer service called me back and asked me to change my rating to 5 star or it will affect their performance. Is this how Occom gets their 5 star ratings??? By calling the customer back and asking them to change the rating?? This totally destroys the entire experience.

The customer service was very patient and effective in providing help and guidance to customers with their questions. The overall experience was great. It's worth everyone using their services.

Great customer service. Though it took some back and forth to find the issue, eventually one customer service personnel named Elsa guided me through the whole process and I finally have internet. Thank you.

My technical support experience with KC was terrific. Patient, instructive, quick and clear communication. It doesn’t get any better than that. Thank you for helping me setup my new router!

Very excellent experience! The router cannot normally at the beginning, but the staff was very patient to help me solve the problem! Now it is working smoothly!

Very good service, customer service can choose Chinese. The Internet connection is fast and it's easy to set up with your own router. I have problems in the setting process, can directly consult through wechat. Elsa helped me a lot in setting up the network and was very patient.

Amy is incredibly friendly, patient and helpful. All my questions are answered and handled professionally. Her service and OCCOM are top notch, highly recommended. If you are reading this, Amy, thank you so very much for your time and help!

Ingrid is super helpful. Excellent experience. Got me connected within3 hours. Definitely would recommend their service to others.

Probably the worst experience I’ve had with an internet provider. We have had no internet for coming up to 1 month now and hour long phone calls 3 or 4 times a week with support who keep telling us to do the same thing over and over again. We’ve restarted and reconfigured the modern (provided by them) no less than 10 times for them to say they’ll need to call us back when it still doesn’t work and then the call goes along the same line all over again. We’ve requested a technician several times which they are not even considering and on top of that told us we would have to pay for it. We already paid $300 to get a technician in for our initial set up.Literally nothing good to say about the experience.