STRAND Blackbutt

New handbags all the time you can get choices for everyone staff very helpful & friendly

Had what I wanted. All good

Really friendly and helpful staff. Rachel was very informative and knows her stuff. Found something suitable for me within my budget.Would highly recommend.

Rachel was amazing helping me select suitable luggage. What I really appreciated was that she didn't upsell, she took the time to understand my needs and recommended luggage that I am really happy with. Really excellent customer service

The lady was very helpful. I needed a present for my great granddaughter's 14th birthday. Fantastic choice was made . Thank you M'am for your assistance. Great granddaughter is very happg with choice.

Always quality bags wallets and suit cases,plus great customer service

Fantastic customer service by Vicki & Emily! I stuffed up by incorrectly setting my lock to an unknown number within 30mins of having purchased my suitcase! Went back to the store and both Vicki & Emily helped me out in a massive way by replacing the lock (took them 45mins to do it, so it wasn’t an easy feat). Their willingness to go that extra mile really helped me out and I won’t forget it. A great example of a retail outlet that actually cares about customers!!! A+++.. Much appreciated

Strandbags Shellharbour store (In the shopping centre) is in such a busy spot where there's lots of commotion etc. I have to say the lady there, who's the store manager just goes out of her way to help you select or find the appropriate item. Never has she been unwelcoming, in fact she would have to be the most polite and happy store manager I've come across. I took note of her name, Rachel. I've returned several times to this store just to be served by her as it's never any trouble to source what I have in mind ( and may not necessarily exist lol). Such a nice experience which is hard to come by these days. I hope the company take note of valuable staff like this lady. Highly recommend this store to everyone if you manage to go there.

Went in there ready to buy a expensive handbag but shop assistants were too busy talking to help me so I went elsewhere

I waited 15 minutes without being acknowledged by the staff at register. Then another staff worker asked if she could help me and told me I can pay on her mobile. Communication is important.