Whole Family Health

My son has been attending Psychology, OT and social skills groups for quite a while now and I have found all staff to be incredibly friendly and professional. They even held my son's NDIS review, to apply for extra funding, and helped to articulate exactly what he needed. An awesome place all round.

You need to open your BIG and EMPTY carpark to the general public accessing all the medical businesses in the area. The elderly and immobile find it very hard to find parking and are forced to walk long distances. Have some empathy for our local customers! Even if you charge a small amount!

Didn't have a terrible experience, but not a great one either. They treated my dog well in fitting her for a wheelchair and overall came off as very nice people. However there are a couple of things that should be addressed.I had a tentative booking for 11am on Saturday, which meant that if the cart arrived on time (which it did) I would bring my dog in at that time. I confirmed with them on the day the booking was made that this is what would happen. However, on Thursday before that Saturday, I received a text message asking if 2.15pm Saturday was okay. I asked if 11am didn't work anymore, and received no response. I called them on the Friday to learn that they had changed my appointment to 2.15 without confirming with me. I had family plans that evening which meant I was forced to be at least an hour late because of the lack of communication. I should add that they have a 48 hour cancellation policy but apparently it's okay for them to change appointment times with less than 48 hours notice (or none in my case).Further to add that their cancellation policy is strict. I woke up with dizzy spells and lightheadedness and could not safely make the 30km drive to their facility for another appointment that was made. Unfortunately I still had to pay the $120 fee for the consultation I missed.Overall I'm thankful for their help with my dog, but my experience tells me the 30km drive is not worth it and will look for a closer alternative.EDIT IN RESPONSE TO OWNER:I did in fact pay the cancellation fee. I have the receipt. I think the review is fair given the major inconvenience due to the lack of communication. Further, while I'm grateful that they didn't charge 'extra fees' for 'extra time and staff', this is my FIRST TIME hearing that these fees existed in the first place.

I live 6 hours away and enquired about the Walkin' Wheels doggie wheelchair as an option to exercise my very hyper 4 year old Pitbull who had Achilles surgery last week. His rear right leg is in a cast for 12 weeks while he recovers from a goanna bite that severed his Achilles. I had previously been in contact with a company in Melbourne who make dog wheelchairs and they couldn't get me off the phone quickly enough, just told me to send his measurements and they would build one. They did not want to see a photo of my dogs injuries, or his cast, to see if a wheel chair would even work for him. I was a bit put off by this so kept looking online and came across Whole Family Health. What a difference!From the first contact they were incredibly caring and genuinely interested, they asked for photos and a short video to see if a wheelchair was a suitable option for my dog, and had a physiotherapist review them. Unfortunately the angle of Freddies cast was not suited to a wheelchair, but even after knowing they were not going to make a sale they still provided advice on other things I could try to stop him from being bored. Excellent, caring service provided by dedicated animal lovers. Thank you!

My Miniature Poodle Holly busted a ligament in her shoulder, the vet suggested euthenaiser, I took her to Helen for physiotherapy, and she lived another 3 years. They have also been treating my current miniature Poodle, who competes in agility, and have been able to tailor a program aimed at getting her back playing with her friends & competing in the sport she enjoys, whilst also agreeing with what the vet recommended. I also have a hidden disability, which they are aware of, and they do not treat me any differently as a result. If they were closer to home, I would happily go there for myself as well as my dogs.

Amazing facilities and amazing staff! My daughter loves going there to “play”. My dogs have always loved seeing Helen too! The staff have been nothing but welcoming and helpful at every visit :-)

I have all 3 of my children accessing a variety of professional services and can’t recommend them more highly.They have been incredibly understanding and supportive and adaptive to our situation. They have helped us access more support and funding from the NDIS and we can’t thank them enough.My kids have been making awesome progress since starting at whole family health and I can’t wait to see them grow more into the future

Helen has tirelessly cared for and helped our Newfoundland with arthritis. He loves going there and being spoilt by all of the staff. He has had laser treatments which have really made a big difference as well as the walking pool for muscle development. We first met Helen at the Animal Referral Hospital in Homebush and her services were also highly recommended there. I read the other review which said staff were rude this has not been our experience and only met with kindness and care.