Booked in for a one hour full body massage which I was asked to pre pay. Massage therapist was not trained. When leaving spoke with receptionist and told her that I’d only received a message on my upper back and the back of my calves - the reply, sorry about that. Perhaps if your therapists are not trained don’t charge $80 an hour.
Jad
20.09.2023
The Grand Massage Hawthorn
Pretty good customer service and nice atmosphere. Highly recommend!
Adam Talyor
10.09.2023
The Grand Massage Hawthorn
Terrible massage from untrained staff. Expensive and not professional. Didn't even go for the entire time and charged me 10% credit card surcharge. I was too polite to argue. Don't waste your money gents.
Michael Calleja
05.09.2023
The Grand Massage Hawthorn
Friendly staffNice atmosphere
Phillippa C
31.08.2023
The Grand Massage Hawthorn
Awesome massage and customer service. The owner even rang me in advance to tell me they were running a bit late for my appointment. Very friendly and professional. The masseuse was terrific, I will definitely be back
Kaboom 74
06.08.2023
The Grand Massage Hawthorn
Saw Monica and had a strong firm massage that was 100% what I needed and recommend. 3 stars because the man on reception charged 75 cash for 45 minutes despite the website clearly showing 70 as was the listing in classifieds.
John B
02.08.2023
The Grand Massage Hawthorn
I’ve been a customer here on and off for ages. Quality of the massage is hit and miss with some staff better than others. The most frustrating thing though is the cost. Check the amount on the eftpos terminal before tapping your card. The amount is never what is advertised and is never consistent other than the credit card surcharge which is always way more than they are supposed to charge (usually 10 ish %). The other day I was told a price but charged more “because we were using a shower room” (only realised after I’d tapped my card).
Steph Lillian
27.07.2023
The Grand Massage Hawthorn
Amazing massage and friendly staff
Gabrielle Wood
21.07.2023
The Grand Massage Hawthorn
Had a wonderful massage here - highly reccomend. The staff were professional and nice and the rooms are clean and beautiful. I suffer from neck and back pain and coming here regularly helps me a great deal. Lovely staff - thank you to the wonderful woman today. My back feels incredible!!! :)
Luisa Geiger
20.07.2023
The Grand Massage Hawthorn
I have been a customer of the Grand Massage for 5+ years, originally engaging in service at the Richmond branch. The quality has remained the same across both franchises since I first arrived - they found problem areas I didn't even know existed and managed to work these out sufficiently. I would highly recommend this business.
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618 Glenferrie Rd, Hawthorn VIC 3122
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