Petbarn Newstead

I have previously shopped at Petbarn (quite possibly the 'best' pet store on Earth) using the online service, however due to 'Uber' drivers, who are useless and can't or won't follow simple instructions; very recently I decided to shop at Petbarn in person.Being mobility impaired, I found it quite difficult and challenging to make my way around the store, as it was cluttered with items everywhere and at every turn. The staff seemed to be in their own world, there was no-one within the store aisle's so I made my way to the front counter, where a young woman reluctantly assisted me.I purchased the items I needed and the 3 stars above represent the value products and prices. The service could do with a lift, along with the access for all; able bodied and disabled alike...

The staff in the store are a 10/10, the groomer there is a butcher. Do not take your pet there, I beg you for the safety of your pet. And Petbarn please do not leave another generic “we are so sorry, please our 1300 number” because when I do all I get is a message saying you are experiencing long wait times. You have my details to send me an email review, in fact this is how this review is here, because you promoted me to leave a review.

All for Sweetie, she reckons its very busy n there's customer service was great when being redirected to another pet store as pet barn didn't have her food in stock

I have been here many times and the service is always excellent, greeted with a smile every time and helpful but not intrusive. The store itself is smaller than most petbarns but still has most things you would need. Overall, a wonderful experience every time me and my dog go. Thanks team!

We went to puppy school at Pet Barn. Louise, the presenter, was absolutely amazing. I learnt so much through her funny and informative presentation. The staff were very pleasant and we got a free puppy bag full of goodies for our new puppy. Fully recommend this pet barn.

Petbarn Newstead has got everything your pet should need or ever want. Prices are competitive and are on par with anywhere else, but most importantly the staff are very friendly and go that extra mile to help you out.

Such a great customer experience. I asked a fair few questions, and it was not a problem for them. The friendliness, knowledge and help was one of the best in any customer service area. Well done, and thank you again!

Great service. The staff has good recommendations and it helps us a lot. Good variety of products.