Natgas Shop - Heating & Cooling

My experience with Natrad was awesome, I had a fault with my aircon, and I contacted them and spoke to Matt he went above and beyond to rectify the fault and sent out his very courteous techs the day before Christmas break, I wasn’t expecting my fault to be fixed until mid January, so I was so grateful that I got it fixedbefore.Thanks so much to the team for providing quality customer service, it is so rare these days:)))

Fantastic very friendly staffvery helpful explained everything price was excellent and l would recommend them very prompt on delivery and installing the unitone happy customer

Very very Happy with the service and price, replace the old ducted heater with new brivis, Came on time as scheduled and did the job very professionally. There are no 6 stars on google reviews, what a pity!!!

We were very happy with the service provided by the Natgas team. We had several split systems installed in our warehouse/office. We were pleased to receive professional advice as to what was the best units to be installed into our warehouse/office. I also had a few other quotes from other providers in the area and they just wanted to give me deal because I had several splits needing to be installed but Matt actually came out and viewed the space and provided me with better options with quality split systems, that would actually service the space correctly. They were also very tidy when installing and were mindful of my office was still in operation when getting installed. It’s nice to find a service provider who has been around in there industry for a very long time and wasn’t interested in just the quick sell! Thanks Natgas for providing us with splits my team are very happy with warmth and the cooling :)!!! Highly recommended!!!

Used these guys 7 years ago & was satisfied, so I went with them again for purchase, replacement & installation of Aquamax gas water heater. Price was satisfactory. Installed with no fuss on arranged date. Neat & thorough job performed by friendly guys & the required compliance certificate was issued via email. Based on my two experiences, I would recommend Natgas.

Rang the shop number just 20 min ago today...ph picked by Matt...absolutely rude and disrespectful...dont have patients at all as I took little bit time to figure out which day I can book the service...said to him let me figure out and I will call back...didn't let me complete the sentence even and hang up call on me.

My mum purchased a heater from Natgas Epping in 2018, not only were they the best priced in Melbourne their amazing customer service has continued four years on. Matt in sales and plumber Daniel go above and beyond to look after their customers!

Matt and the team put in heating/cooling system and a gas fireplace as part of our renovation. They were a pleasure to deal with and the end result came up brilliantly. Their new showroom made choosing the right product very easy. Highly recommend Natgas. 5 star experience

Awesome service, needed a replacement swampy just before Xmas, dealt with Michael there and he managed to squeezed me in... ordered Monday, installed the next day! The boys were excellent onsite, job was done in a little over 2hrs with the old unit taken away. Very professional team, thank you so much!

Thank-you Natgas for helping me out with the cooling and heating for my house.From the moment I rang and spoke to the sales department I knew I made the right decision (especially when they needed to help me work out the internal measurements of my house).They were honest, reliable and professional!I have and will continue to recommend you to my family and friends.Thanks!