Eastgate Medical Centre

Very pushes for referrals and want you leave as quickly as possible

Terrible AVOID AVOID. Doctors don't fill out paperwork properly and the next doctor grilled me for the longer appointment because they had to do the previous doctors paperwork. Had booked an appointment for results which they wanted to charge me for. It's a follow up appointment my experience elsewhere is that they don't charge for getting results. They just run this like a money making business with very little compassion or care for your well-being. Today's doctor isn't even here for the 9am appointment. It's 9:30 and I have another appointment after with physio.Get told off by this doctor because it's not my regular doctor and I should book with them to save time. I booked a longer MVA appointment for this reason. Then as I'm leaving the doctor is discussing my personal medical information Infront of everyone sitting in the waiting room. Sooo unprofessional I walked out.Since I posted this they are giving me the run around I'm just trying to get my medical file transferred to my new doctor's and I'm told I've filled out the wrong form which they supplied and I sent a follow up email with no response I have asked 3 times to speak with the practice Manager with also no response. I have also noticed some fraud on there behalf which I have emailed and asked them about. I would AVOID AVOID this place. They need to make this right it's not how to treat people.

What a terrible experience. Receptionist here is so cold and unsympathetic. Was rude over the phone and so unhelpful. I had just recently been in an accident and needed to be checked by a GP ASAP. Having this centre across my home seemed like a brilliant idea but the absolute pathetic service just put me off. Would not recommend. She just ignored me and continued to take phone calls whilst having me standing infront of her. As if I came to waste her time whilst clearly I am in a knee brace. She just walked off and disappeared to the back room. I’ve never been so distraught

This is for the people who might be visiting the medical centre. We got wheel clamped and become expensive visit for my 7 weeks old baby with medical condition who needed a doctor.I did see the sign but my state of mind was on my baby to see the doctor and just thought it might be to deter people who might park there and catch a bus to city or other reasons. Not for the patients who are visiting the medical centre. I did ask the receptionist who was aware of the clamping situation. I wish they gave us a little warning when we arrived.I did explained it to the company, AUTO CLAMP, who did the clamping but they just wanted $170.00. Not interested in anything. And make it worse, one of the employees of AUTO CLAMP was there when we park and didn’t even inform us.So here is my little warning for you. Don’t park at the back car park of the medical centre off Fitzroy Rd.I do have to say the doctor was great and looked after my baby very well.

Single worst medical treatment" experience I have ever witnessed. Didn't listen

I attended your practice few days ago and I have to say I was very impressed with the services. The doctor was very professional and did thorough tests, and explained the results to me in an easy to understand language. Really glad that we have a new medical centre like this in our community.

All the Drs here are amazing...so thorough.My current Dr (Dr Hla) is awesome.She is on top of everything and is getting me tested to rule out what's not wrong with me, so she can get to the bottom of my health issues and fix them.It's sometimes hard to get an appointment at short notice, as the centre is always busy, but if you book ahead its great.Always clean and tidy and I feel 100% confident in getting the best care, whenever I'm there.

I would not recommend calling or going here as the Receptionist on the phone and in person was very rude and has terrible communication skills. She was difficult in looking up my account and then proceeded to not be helpful at all with my health. She also refused to give her name or any other information about me seeing my doctor. I also asked to speak to the clinic manager as she was not helpful and she would also not give me the managers name.If she is customer service facing I would recommend she is trained in treating customers with the bare minimum which is respect and courtesy. I would like a call back regarding my account and health.

Had recently moved into the area and wanted a new family GP, particularly as my 5yo daughter is susceptible to respiratory issues. Unfortunately at the first sign of my daughter developing asthma and desperately needing a review, I found them unnecessarily risk averse, due to her having a cough and they refused to see her, without a COvid test. This is despite being an essential service and having access to PPE and there being zero cases of Covid in WA. Also very hypercritical as the receptionist sneezed on my Medicare card.Can the staff at this service honestly say that outside of work that they or the people they live with, never mingle with the outside world??I have moved onto a more sensible service.