Pets Palace

Great service and great products. They Will also order in specific things we need. Great chewy treats for our dog too.

Terrible service & failure to issue refund in a timely manner.I have been waiting for a refund from this shop for over a week. The owner, Aroop, charged me $109 for an out of date Bravecto so I returned it the same day. When I made the purchase, he didn't tell me how much it was. He uses Square and has no screen displaying the price. I have previously bought the same product from him and, although more expensive that other retailers, thought it was in the $60 region. I didn't realise how overpriced it was until I checked my bank. I have since bought one for $40 from Pet Circle!I used to shop here regularly as it's close to where I live and I like to support local small businesses. However, it stopped stocking the dog treats we like, and the stock range deteriorated until the shop was almost empty. Aroop is too confronting when you're trying to look at products and is always doing the hard sell. I've been going in less as there's hardly any stock, it's overpriced & I find Aroop too pushy.This latest experience with not receiving my refund has resulted in me writing this review. I will be pursuing my refund with NSW Fair Trading. I highly recommend you do not shop here.

Great products and quality and best prices ! Thanks again for the new jackets this winter for my fur babies

SO UNPROFESSIONAL, tried to rip me off charged me twice. Over the two weeks after making a purchase, I was inconvenienced by chasing my refund and the owner tried to say there is no physical records of the transaction provided by the financial institute. This has been time consuming, frustrating and caused me immense anxiety and disappointment. I highly recommend you DO NOT purchase from this store. Who else has been victimised and not noticed a double charge after leaving the store!

Friendly staff, complete products for my pet dog, just what I need for a shop!

I get all of my dog’s food, clothes, and treats here. The owner Aroop is incredibly hands-on and knows the dogs by their first name. He even remembers my dog’s favorite treats. He’s very patient in helping me find the perfect jackets for my dog Bennie, and is so conscious of making sure I receive the receipts via email and find just what my dog needs. They also have an extensive collection of treats and clothes! It’s my first time to find a range of sizes as extensive as theirs. Bennie loves seeing Aroop!

Great customer service. I live in Melbourne and have just made my second order from Pets Palace.First purchase was a gorgeous grape collar for my frenchie. It was sent wrapped as a gift and even had a few treats. Received my order very quickly. Now I have ordered the matching lead. Prices good too.Very happy to support. small business.

One of the worst customer service experience I have seen. Bought a jumper for my dog and the collar around the neck got extremely loose and flimsy after 2 days of use. So I took back and politely asked for a refund as the item was clearly faulty or poor quality (or both). The owner refused to refund me and kept saying he couldn't sell the item again. I said to him the item should be sent back to the supplier and not be sold again and provide a refund to me (his customer).Then he INSINUATED I stretchered the jumper with my own hands ON PURPOSE before bringing back. CAN YOU BELIEVE THIS?! What a joke! I left that place because I couldn't stand that type of treatment and still didn't get me refund.Please DO NOT waste your money with this business. Shop somewhere where they care about customers.Response for owner - Yes, I would like my refund ASAP.

Both my dogs are treated each time we visit Pets Palace! Everything your pup needs on your way to Sydney Park or walking along King St Newtown. Friendly service every time and they love dogs and take the time to get to know your much loved furry friend so that is why we stop in every time we walk to the park and buy our treats have a chat some water and any last minute essentials we need cause they have it all! A huge part of Newtown culture and the local community it’s reassuring that you will always be greeted with a smile and your pups with a special kind of heart for their tummies! Pets Palace thanks for supporting all the local Newtown dogs and their owners and I encourage you to check it out and support this local business cause they care and it’s genuine!