CeX

It's average,They have lots of old school products tho!The prices are average and kinda over priced for what the product is.The service was clean and professional and they seem like a good business but I can see alot of flaws and ways to improve the business. The concept of selling old products and electronics is a very risky business so to see a business still continuing I can understand the prices they have placed on the items.It's worth a visit, you may find something to fill your collection or find something when you were young and be able to buy again for cheaper price is always a nice feeling.I always enjoy visiting these stores to find those classics to fill my collections.

Purchased several games from this store, two of which contained discs so scratched up that you'd think someone had gone at them with sandpaper. Unsurprisingly, both games were completely unplayable, but when I brought them back to the store less than 24 hours after purchase with receipt in hand I was told that they cannot offer refunds under any circumstance except in the form of store credit. The staff attempted to buff out the scratches, but unsurprisingly they are still unusable. As this store is quite a hike from where I live I won't be returning a third time and will simply repurchase the games elsewhere. Note that they also have no direct line of contact with the individual stores, so if you do have any issues you will need to go back in person to address them.Additionally, Peter K, who I dealt with both when I initially purchased the games and also when I attempted to return the faulty ones, was incompetent and had seemingly no clue how to handle valuable items. While holding one of the games I was purchasing (for which I paid $110), he commented wow that's expensive" and then proceeded to man handle both the disc and case?? As a collector

Not very happy with the service here. Not very friendly. Also gave us the wrong game in the case.. super frustrating because we know have to go out of our way to come back and swap it when it shouldn't have been a mistake. Clean store but a bit on the small side.

The staff are quite friendly but it was quite frustrating taking in multiple of the same items with no prior warning that the price that I sold for on the website would not be the price they offer me with a decrease of 10% even though on the website it says a maximum price change of $10. Won’t be selling there again and don’t recommend you do either

It's very poor that you cannot call the shop directly. I have been into this shop to sell things 5 times and every time they either won't buy the item or they offer me less than the advertised price on the website

Not pleased at all. Sold me a controller that was clearly completely broken its that broken its hard to believe they sold that to me. With Frayed cables, controller wouldn't turn on, when it did it shutdown instantly. Took it back to get refunded and they refused the refund, said I had to swap for a other controller or get a voucher. That's is so fustrating and a ridiculous Policy. If something i bought was completely broken i expect a full refund. They also state that every second hand product is tested" before being sold. There is not way that product was tested. It was so broken I feel stupid for not looking at it properly before I paid for it. I don't live close ar all so that including the ridiculous price of $50 for a 15 year old controller

Well informed and willing to help. If they haven't got it in stock they can see if it's available at other stores or online

A very bad experience!I bought a Samsung tablet, but after I finished buying it, I found it couldn't be used or even watched YouTube. Then the salesperson told me that I couldn't return it, and the salesperson argued with me. In the end, the police even came over to solve this problem. This store bullied customers, and I was so angry and get sick.I went to this store Last year .the store was good, but this year the store started scamming customers and keep changing bad. it's very unbelievable.I firmly won't come back again

The team at this CEX branch are really quite good and have been nothing but brilliant over the years. Had a few problem mobile phone issues (my fault for getting C and B grade phones), but the 2 yr warranty got it sorted swiftly ! The device was tested and I could opt for something else or get a voucher. Honestly, I have seen plently of customers being the problem, as they just dont get this is a business... not a garage sale... and if you are't cluey about what your getting or the terms of CEX... then I'd say try your luck with Cash Converters, heck try returning something with CC, you become an instant criminal in their books....

I purchased a Microsoft Surface Arc Mouse online for delivery.Upon opening the parcel, I was incredibly disappointed to see that they had sent me a different mouse entirely. (An original MS Surface mouse - much lower RRP, much older and without the features of the mouse I ordered.)Not only was this not the right product, the mouse they sent me was leaking dry/flaking battery acid (?) from the battery compartment.After taking the lid off the battery compartment, whatever this substance was fell out and flaked all over my desk and carpet. It was so badly congested/filled with this substance that the bluetooth connection button in the middle of the mouse was 'glued' tight and unable to be depressed/used.How this item was shipped at all is baffling to me.After contacting their support, I was told to take it back in to the store for a replacement. So, I spent my time and my fuel money to drive to their closest store.I explained to them that I'd been sent the wrong item. Can you guess what they first offered me as a solution? In-Store Credit. of course. Not a replacement, not a refund. In-store credit was their first go to solution.No, I don't want in-store credit with your joke of a business that I've literally never been to before and never will again.I said I would instead like the original item that I paid for, only for them to tell me that they don't have it anymore, and there aren't any at any other stores? What happened to the one I ordered and PAID for?Ok, fine. I'll take a refund. Whatever.I ask for the refund in cash - this company has already held on to my money for over a week and I'd like it back immediately if they can't provide the product I paid for.The guy helping me said that online orders can only be refunded to the original payment method. I explain that these are extenuating circumstances and before I can finish, the other guy behind the counter rudely interrupts, firmly raising his voice, saying online orders can only be refunded to the original payment method