Sydney Luggage - Town Hall Square

I have been frequenting this store for the past 30 years to purchase suitcases and wheelie bags. In fact I still have the wheelie they sold me 25 years ago because it was rated as the best, it turned out to be good advise. A few weeks ago I entered the store once more to discuss my needs and Fiona, I am sure she is the Manager listened to my needs, discussed the price options whilst explaining the differences in a range of bags. Her knowledge of the smallest differences and benefits is extremely useful in making a choice. Its worth noting that Fiona never rubbished any brand, just the pros and cons of each which is how it should be. As an airline employee travelling the world for work and using my bags weekly it’s reassuring to have a store at home that values its customers and knows the smallest details about bags and quality.In my many years flying the world I have never received better advise then by the staff at this store and how anybody can accuse them of poor attitude or knowledge is beyond me.I would highly recommend this store for their knowledge, their pricing and sales and their friendly warm welcome, they don’t know me and I don’t receive any special treatment, just good honest friendly service and the dozens of times my bags has been damaged by baggage handlets have always been dealt with professionally by this store. Thanks to Fiona And the team of ladies there.Paul (Qantas F/A )

Currently the only luggage shop in Sydney that has suit/garment cases in stock. However, the mystery as to why they are still in stock is revealed when the selective customer service is experienced. Twice I have entered this shop with the intent of purchasing a garment bag. I have looked elsewhere, which is how I know that they are the only store with them in stock. On both occasions, despite spending considerable time looking at the items in stock, neither of the staff member have acknowledged my presence, despite passing by me closely both times. I have also made eye contact with them (or attempted to) without even a nod in acknowledgment. While I can forgive being busy helping other customers, there were periods where they contented themselves to talk to each other while I and other customers were in the store. Their prices indeed seem competitive. However I'm not comfortable parting with my money if the customer service is not valued.This is not to say that the staff don't talk to anyone. It however appears that they may favour older customers, based on my observations. I'll wait to purchase items elsewhere or online.

Bought a suitcase only to see that the same suitcase but in a different colour was $40 cheaper. Have just paid the higher price I requested that I swap it out for the cheaper suitcase. Noting that I had not even left the shop! She was very rude and completely unprofessional in her approach. No you have paid therefore we will not refund you. Seriously how hard is it to reverse the sale and keep the customer happy. Sorry I did not check this website before purchasing from this shop.DON'T buy from them as I would hate to see how they will treat you if you have a problem!!!!

The shop is located in one of the arcades under Sydney Town Hall and a bit difficult to find first time. Not as large as expected but well stocked. They had the particular style of duffel bag I was looking for at a reasonable discounted price, although I would have preferred it not in boring black. The lady who helped me with the purchase was great.

I just wanted to say what an amazing experience we just had shopping for a full set of Samsonite luggage at Sydney Luggage (Town Hall). Denise and the team really looked after me and my family. We literally spent hours in the store over 2 trips checking out and testing different suitcases and backpacks! Not everything was in stock but Denise made sure stock was sourced and transferred in and she proactively kept in touch to let us know what was happening. Such rare customer service in todays world. My sincere thanks to Denise and all the team at Sydney Luggage :)

The staff is very helpful and the prices are correct. I got a good one with a discount.

Terrible customer services here, the old lady seems like avoiding customers at all efforts until I ask her questions straight in her face which she can’t pretend she didn’t see me, I was asking the sizes of the suitcase she just simply say we don’t sell it here without checking it first, I was looking at the suitcases not the bags, obviously she didn’t want to make any sale to non-white people cause I saw there were obviously selling small size suitcases at the door front.Not enough training and knowledge of your products, not helping customers and even ignoring them. Good luck to your business.

The older woman, was very rude and impolite, if it wasn’t for her I would have been walking out with a cross body bag. Upon leaving after having to spend more than five horrible minutes next to her, she rolled her eyes disappointed she didn’t get a sale. After not getting a sale she was heard saying “is it not pretty enough”. If she had have rolled her eyes back a little further, she might have found a brain back there in her big head.