Fresh Smiles Orthodontics

I had a few consultations with other orthodontists before choosing Fresh Smiles and walked away feeling confused, unsure of what I was told and what I needed to do. But at Fresh Smiles the moment I walked in, I felt right at home.The practice is one of the best and my experiences have and still are nothing short of amazing. Dr Craig Scott and all his staff are the most professional, knowledgeable, patient and friendliest people you'll come across. The office is clean, well run and organized and appointments are always on time. Although it's always SUPER BUSY, the staff take the time to explain things through properly and answer any questions and you never feel rushed.I highly recommend Fresh Smiles. 10/10I couldn’t be happier with my service.

Fresh smiles were wonderful to deal with, kept me informed every step of the way, all very friendly and lovely staff. I was very happy with the results of my orthodontic treatment and would highly recommend them.

Staff are ALWAYS so friendly, happy and helpful. They are all fantastic and we are about to have the 3rd family member to get invisalign! So so happy with the results

Friendly, extremely helpful and knowledgeable staff. Vanessa is great at reassuring any concerns and explains things wonderfully!With the flexible payment plan, overall friendliness and helpfulness - I couldn’t recommend them enough!

Very poor service here. Had a different person each time I went and it was a very unorganised place which I found very por due to the fact I was spending lots of money to get the work done. Staff are overly friendly and most of the don't really know what they are doing. Very disappointed with my experience here.

Disgusting service!Will be waiting longer than required even with an appointment... if you want to waste your money and time come to Fresh Smiles

Go to AESTHETIC DENTAL. Fresh smiles only care about how much money they can make from you. I paid over $8,000 for treatment. For the same length of treatment my friend paid $3,000 with Aesthetic.I have been told my teeth are straight, there is nothing more they can do and my case is closed.My teeth are not straight and they can absolutely do more.I had a friend use Aesthetic dental and they have bent over backwards to ensure she is happy with the outcome. Aesthetic dental give extra retainers. I asked Fresh Smiles for another set of retainers, however would not.They are all about $$$$

I have been a patient of this practice for many years under Dr. Scott (old practice owner), during which my Invisalign resulted in an open bite on my front teeth (front teeth do not touch + inability to bite food and close my jaw comfortably). Under Dr. Scott, I had been continuing treatment in order to close this open bite.I was offered bite blocks and free continuation of my paid treatment (of either more Invisalign or traditional braces) to fix this bite issue. This is the plan I have been undergoing for the last few years.As of last year, the practice changed ownership from Dr. Scott to Dr. Hawkins.Dr. Hawkins, from the very first appointment, refused to acknowledge my ONGOING treatment already in place, and told me I must pay $500 for bite block replacements that I am currently using (which used to be provided to me as part of my treatment with Dr. Scott), and also asked for an additional payment of approx. $5000 for me to discard my old (currently ONGOING) treatment and begin a NEW treatment under Dr. Hawkins.My bite blocks (used daily) are broken and no longer in a safe condition; I was in the middle of my treatment hoping to advance to the next stage with either more Invisalign or traditional braces to finally close my bite, so have no normal retainers to return to. My old treatment is entirely discarded under this new management, and I am feeling very hopeless and worried for the state of my teeth.After almost 3 MONTHS of back and forth, there has been zero advancement of the issue.The lack of communication between Dr. Hawkins and Dr. Scott regarding my treatment case and the resulting issues this has caused has been pushed onto my shoulders as the patient.I am at an honest lost for words at the absurdity of this issue, and the way this practice is handling it.This practice’s values are clearly shown through this messy situation. Be wary coming here for your orthodontics treatment, who knows what may happen to your treatment plan when things get hairy in the management side of the practice.