Metro Realty

Agatha Seo is amazing. I was a tenant for over 5 years and did not appreciate how wonderful an agency they were until the landlord got a new agency that involved such terrible customer relations that I ended up having to leave the premises. The new agency lied about Metro Realty, blamed the landlord for things that were a result of their doing, provided false information regarding Fair Trading and had a terrible manner. Agatha at Metro was an amazing port of call in this situation and assisted me in how to handle the situation being a former tenant. I cannot express how grateful I was to have someone who cared about a former tenant AND the landlord, knew the correct information about tenancy and landlord rights, provided prompt information and was honest and compassionate. If you are a landlord and want happy tenants, an agency that is transparent with you, and one that fosters good relationships and customer service so you can RETAIN your tenants, PLEASE use Metro Realty. Honest Real Estate Agents are hard to find. Agatha deserves a medal.

Great advice! I met Amela at an open home, she was super welcoming and gave all prospective tenants a 5 start service. She is very proactive and kept me updates throughout all the processes

Daniela Dimeska has been a great property manager for us through Metro Realty. My partner and I have recently gone through life changes that had made us move out prior to our lease ending. Daniela was kind, compassionate and not once during my tenancy did I feel uneasy communicating to the Real Estate company or feel any undue pressure. As a renter in this market, I would highly recommend Metro Realty and Daniela.

Thieves. As we were not on a fixed term lease per fair trading we had no minimum vacating notice period. Funds were debited from our account for the remaining period. Notice was given prior to the vacating notice Metro gave.The debited funds were transferred to the landlord including money beyond the tenancy period.As the landlord has parted ways with Metro Realty (chose to sell with another agency) they have decided not to return the money to us.We gave notice by email, the property manager was out of office. Therefore notice was also conveyed by phone. We then left the keys in the drop box as instructed with the date on an envelope. Now Metro are clinging onto us not being able to provide a photo (which was not requested on notification) of the key drop off in order to avoid accountability for their poor practice.We also provided receipts for removalists and cleaners on vacating date.We rented this property for 2.5 years. We moved into a dirty unit. Metro Realty had returned the bond to the previous tenant and would not pay for adequate cleaning (sound familiar?).During the 2.5 year period metro realty never inspected the property. They make it clear that their landlords are their only priority however don't conduct inspections on their behalf.The notice of termination came from Metro realty as a text message for an end of lease cleaner. As a landlord I expect so much more than Metro Realty provides

I recently had the pleasure of working with a Metro Realty agent in the team (Amela Asanovic) who truly exceeded my expectations. From the point of contact her positive attitude and dedication to providing exceptional quality of service was evident.One of the most outstanding qualities of this agent was their unwavering positive attitude. Her positive demeanor and encouraging words kept me motivated and assured me that everything would work out in the end given the struggles of finding a spot in this market. It was truly refreshing to be helped by someone who radiated such positivity, even during the most stressful moments.Her proactive communication style kept me informed and involved throughout the entire process of searching and finding my new place of residence in the end.Moreover, this agent's knowledge and expertise in the real estate market were invaluable. She provided valuable insights and guidance, helping me make informed decisions Not only was this real estate agent a consummate professional, but they also demonstrated a genuine passion for their work. It was evident that they truly cared about helping and being attentive.I cannot recommend this agency and agent highly enough.

Great advice and support. Joseph had kept in contact with us on a regular basis even before the property was on the market. He did this by oferring a complementary annual estimation on our apartment. This service was really appreciated as when we did decide to sell we knew who to approach. Once we approached Joseph about the sale he introduced us to his colleague Cinitia who over saw the viewings and negotiations with potential buyers. The advice we received about how best to present the apartment and campaign approach was proactive and sound. Having achieved a sale we couldn't be more pleased with both the outcome and service received.

Best Agent ever. I have dealt with many agents over the last 30 years, by far the team at Metro Realty are fantastic in all aspects, sales, management and the communication, simply put they are the "BEST" , I have both bought and have property managed by Metro Real Estate so I speak from experienceKeep up the good work Team,Mark Mina

Adrian is well deserved of his five star status. A wonderfully charismatic & diligent PM who strikes the right balance of natural instinct & distinctive people skills to keep Landlords & Tenants coexisting in a dynamic & fair environment. I’ve had both been a tenant & owner under his management. He’s no nonsense straight shooter style is a credit to his clients past , present & in the future. He is definitely an asset to the agency he serves. We would strongly recommend him to our friends for ongoing property management & sheer professionalism in dealing with unexpected occurrences. Bravo

We had a scheduled inspection with Amela Asanovic of Metro Realty and unfortunately, the experience was terrible as the agent handled the situation unprofessionally.We arrived at the building lobby at 9.30am with another candidate present. The agent advised me via text that she would be 10 minutes late, and this was acceptable however, she never advised when she arrived. We did not see her arrive, neither did the other candidate. After waiting, attempting to text and call, I received an automatic text that the inspection was over. We waited in the lobby for 30 minutes without sufficient indication that the agent was at the building lobby and that the inspection had even started. The other candidate also received similar texts from the same agent that she was running late. We would have appreciated a courtesy call or a text, especially when we had waited 30 minutes for confirmation. I had texted the agent saying that she had wasted our time but all I received was ‘I apologise that you were late… call whoever you like’. That is not correspondence that should be sent by an employee who wishes to professionally rectify the situation.Ultimately, the experience was handled unprofessionally and we strongly do not recommend.We were blatantly lied to!