OZ Design Maroochydore

Purchased many items from Maroochydore branch of Oz Design, including a table which when it was delivered just didn’t work with our decor. Joe, the franchisee agreed in writing to take the table back less a 30% restocking fee. Having said 30% was a bit steep for a “restocking fee” he suggested that in addition he would give us an extra 10% off the sale price of the more expensive table we wanted to buy instead. I agreed to his emailed offer, at which point he withdrew the offer, saying he had got me confused with another customer. I don’t for a minute believe this, I think he just didn’t expect me to take up his offer and was backtracking when I did. Joe, the franchisee is not a man of his word and has lost himself and his staff a huge amount of future business as we have continued to purchase our furniture from another Oz Design store. We have ordered the Mango Creek table that we want through another store as well as 2 large bookcases. This franchisee is not to be trusted, so shop at a different Oz Design store. It’s a shame for the great sales staff Rebecca and Robyn as the franchisee is doing them out of their commission, they should consider working for a different business where they will be appreciated and able to earn the commission they should be earning.

We purchased a leather chair for my elderly Father who is in aged care and was unable to come to test the chair. We referred to the aged care facility as best we could for size and style etc. On its arrival the OT and facility manager advised it was not suited for him and would not be approved for use. We explained our circumstances to Joe Munarin, the owner of OZ Design Maroochydore, and requested a refund. He was sadly rude from the start with his reply to our circumstances, with his final email simply stating:Hi Joanne

Thank you to Oz Design who restored our faith in their customer service who will now replace our side table that had split. Our criticism was no reflection on the staff at Maroochydore who were always helpful.

Very disappointing service. Been shopping with Oz design for years and will certainly never shop here again. I ordered bar stools and had to chase them every week. Was told they would text me to notify me and that never occurred. Additionally when approaching the sales lady to enquire about a price of a large aboriginal print, she said “give me one second and I’ll find out”. She hadn’t moved from her spot and was talking to her colleague for at least 10 minutes. My husband and could not believe it. She then saw us walk towards her and said, “oh sorry you wanted a price for that print, didn’t you?” Absolutely appalling service.

Absolutely worse customer service I have ever had an experience to deal with. Driver error with delivery, no ownership of damage by driver, store (customer service). I was told that I had needed a witness account of damage as evidence. Great products, but the very worse management processes and procedures.

The customer service in store when purchasing the dining table was excellent. The team answered all questions, were polite and were not pushy or trying to upsale us. The table itself is also of good quality. However, delivery was a shambles.There was no communication from the store of the delivery date. It was only after several phone calls that the told us (on a Thursday) that delivery was scheduled for the next day. A time could not be provided for the delivery, and OZ Design refused to pass on the contact details of the delivery company (a sub-contractor of theirs). Delivery did occur on the next day, without any contact or warning to us. What if we weren't home? Just leave the dining set and chairs at the front door?Why would they not pass on the contact details so that we could work out a time with the delivery company? We only purchased a dining table and chairs - not a top-secret ton of gold bullion that they feared the delivery details may get leaked to the broader public.Given the thousands of dollars spent for a dining table and chairs, I'd rather give that money to people who genuinely care about you as a customer, which is not OZ Design.

We’ve always previously used the Helensvale store with no issue.We ordered an entertainment unit which showed as available in stock in 3 stores. One being Maroochydore which was closest to us so we ordered online noting the website was in stock. Called to arrange pick up and was informed very rudely that NO stock is kept at the store and it would be sent from Sydney in 3 weeks (Which is fine, but the website didn’t allude to this) and I have no problem waiting if it is explained nicely, not with an extremely rude tone. Was told to call back when I get notification it had arrived.Once this happened I called to make a time to collect which was a Sunday and again rudely told no pick ups on Sunday.Tried again the next Saturday and was able to collect with no issue. The item was fine and arrived in good order, it was mainly the condescending way in which I was spoken to on a number of occasions.

4 months ago ordered 2 kitchen stools. Were told at the time it would be 14 weeks. We had to chase up about them. Finally after 16 weeks had to go to a warehouse. On taking them home they were not suitable.Contacted Customer Care (as advised). We were happy to change them for 2 more appropriate stools. Not allowed to.Apparently something to do with change of owners so now we have 2 stools which look out of place.We ordered and paid for them in good faith. Certainly not reciprocated.Very unhappy

Purchased a dining table & entertainment unit. 1st entertainment unit had a big gap in wood join at front. Sent pics thru and it was replaced with another unit after about 3 weeks- problem being the replay unit was even worse quality! Dents in top, wood at back all splintered - both units were seconds - not top quality and were not cheap items. Emailed store with more pics - manager Rob replied & is so rude. More or less said he couldn’t see a problem as damage was at back of unit! If he had seen the problem , he would have sanded it!!!!!! Requested a refund which was bluntly refused. Had to then wait another 3 weeks for the 3rd unit to arrive. Will NEVER purchase from this store again . The manager clearly does not care or have any customer service skills.