Springvale Phone Repairs

I bought a SIM card from this store. Person who dealt with me had 2 SIM card on the table. I saw that she entering the number from one card and later on gave the other SIM card to me. So I asked her that Is that the correct card she is giving as I saw that you are entering the number from the other one. She said that it is the correct one.On their system it showed that my SIM is active,but it was still not working when I inserted into my phone. I asked them again whether it is the right SIM or not as I saw you enter the number from other card. They confirmed that everything is right and wait for 3 hours.After 3 hours SIM still not active and I rang the shop. They told me that SIM is faulty and to come back to get a replacement SIM. Even then when I asked is that the right SIM I have, they said YES. I asked them is there any way they could deliver the card at my address and they said normally we would charge $15 for replacement but will do it for free. We can't do anything else.It was extremely difficult for me to go back and get a SIM from the shop again at this point. I was already disconnected from my previous provider as well.I rang the customer service and they confirmed that they have given me the wrong SIM card and changed it on the system in a matter of few seconds.I was frustrated with the fact that they were not willing to double check even after repeated reminders and trying to cover their fault rather than acknowledging. Causing distress to customers and not willing to solve the issue.

very friendly and helpful service

The girls were so helpful

Great service. Prioritised my repair even with customers around. Phone is perfectly functional again (glitching LED)

bad service. i am not the type to leave negative reviews but my experience here was not great.a long wait, bad quality products, over price service... that is all i can say, i am disappointed.,,

Great price, fast repair, highly recommend

Exellent Service.