Salera's

Extremely unprofessional staff just want to sell something to you with poor customer service, I bought a Tag but the watch was faulty.They send it to be fixed which supposed to be done in 4 weeks but after a couple of call with no proper response I got there again and the watch was fixed after 8 weeks.

I bought a Tissot back in May 2022 as a gift for my husband and the time on watch slowed down , even after we adjusted it a couple of times over a week. Brought it back after a week and was told it’s gonna take 3 mths (21 Aug was the date given) to assess and fix. A bit disappointed with the time frame due to Covid as per Sophie but no choice. Waited for months and no call. Finally, I called up (24 Aug) and Sophie told me it has been sitting there since 15 July and someone has left a msg. Checked my voice mail and not a single msg in my voice mail. Wouldn’t you call again after a week or 2 when your customer didn’t turn up or reply? It’s been almost 6 weeks since you got my watch back and on your receipt it says if not claimed by 3 months it will be disposed. Really?? And you never try to call the customer again. Very disappointed. And when I looked at your invoice it’s being repaired within Victoria. Do you need to give your customer 3 mths time frame to fix a watch? I should have asked for a refund instead of waiting. Very disappointed! You guys need to up a bit on after sale service and follow up with another call if no response.

Extremely unhelpful staff. Went to get my watch bracelet adjusted but point blank refused. Asked me to come another time. I would understand that it gets busy at times but it's the attitude and the tone that made me make a mental note never to shop there again.

Most unpleasant customer service I ever received. Arrogant, judgmental, and not helpful at all. Didn't want to get away from what she was doing , Had to say hi to get attention, threw some questions at me about what I was looking for, Said they wouldn't have it. Then I found it and confronted her. She raised her voice practically yelling at me, said Go GOODBYE very angrily.. Another sales person appeared and listened to what happened. Asked whether she can get the item for me. I did not want to get anything from them. No apologies from any of them. They were not interested in making a sale at all. Appalling behavior.

This is undoubtedly the most unpleasant customer service I ever experienced. Aggressive, down talking, rude, raised voice practically yelling at me. I get that you can have a bad day but taking that out on customers is not ok. Incredible that in this day and age you’d approach a customer like this, especially someone who has bought from them before on a number of occasions. I will NEVER buy from Saleras again.

Nice range, bought a watch from here a few months ago. Came in today to add a few more links, something that I was told I could do but was told to wait as the only person capable was with a customer. Waited a while until I was repeatedly asked if I wanted to come back tomorrow as they were closing soon. Closed the shop around me as I continued to wait and was told to come back tomorrow. I came in with more than enough time and waited around for nothing while the other two twiddled their thumbs, horrible service

DON’T BUY YOUR TAG HERE.I really wished I’d Googled them before purchasing 2 Tags here. 1 has Lost time (or stopped completely) and has failed to keep the date (changes early-mid morning). Will take 6-8wks to be LOOKED AT. Nearly $10k for 2 watches and straight off the bat apparently we’re the problem. We’ll be contacting TAG as well. This store is a joke.

I've purchased many watches at Salera's Doncaster over the decade.Recently, Sophie organised an obligation-free transfer of a beautiful Longines watch. Next day I got a call it's arrived & Carla fitted it to my wrist that evening.From enquiry, transfer to purchase all within 24hrs! My experience has always been positive & consistent.Thanks again Salera's Doncaster.

I had a brand new Gucci watch gifted to me for my birthday, But when I opened the box we noticed it had stopped working, I called up they told me to bring it down so they can look at it.The Staff allowed me to switch it out for a new watch, Which was amazing. I appreciate the fantastic service and the fact that I can now wear it and enjoy my new watch.. Thank you!Apologise I do not recall the staffs name.

After purchase its the buyers problem if there is an issue with the item, even with warranty. Poor service.... spent 2K on a watch a year ago...flat battery now... but will not fix it even if we have the bill as we don't have the warranty date card that's in the box.