Barbeques Galore

Excellent customer service, ordered our new Traeger Ironwood smoker special order and had it within two days. Great advice pre purchase. Thanks guys.

Really friendly staff a big improvement on 12 months ago. Cassandra was very knowledgeable and helped me choose the right product for my home.

We were pleasantly surprised. The pricing was competitive (admittedly the sale helped). The staff were knowledgeable and very helpful. Andrew, in particular, was everything you would expect from somebody who knows how to make a customer feel comfortable and valued. He looked after us perfectly.

Fabulous customer service from Andrew and Cassie who went to extraordinary measures to track down a hard to find slow combustion heater. They also provided me with an upgrade and discount and threw in a hot plate as well! Restores my faith in humanity. Thank you Andrew and Cassie we will be back for more heaters and BBQs.

Good old fashion service with a smile. Had the staff on the floor give sounds advice and service recently. Would highly recommend the store.

Had a warranty issue, no worries, they fixed it in 24 hours. Great service

Best customer service on Friday at the Tweed shop. Super friendly and helpfull staff. Won't be going any where else for my bbq products.

The staff are super friendly and informative.My bbq review I bought from them:Ziegler and Brown Turbo Elite 2 burner review:The heat is not consistent throughout and it doesn’t seal the steaks! For chicken where it has to be slow cooked and well done throughout its ok if you are very patient, because it takes about double the time to cook than it should! The reason is, it is very slow to heat up, and the heat, when it has finally becomes hot after waiting, will escape after you lift the lid to turn the food around and then your back to a waiting game for it to heat up. In the mean time your slow cooking your food from the second side you flipped it to! This is not the way a good steak or lamb meat should be cooked. If you cannot seal both sides, the meat even chicken won’t taste great! Also I didn’t pay $1799 to eat well done slow cooked meat! The steaks just don’t seare and do not taste like they should even if I preheat it to over 240 degrees, and it takes a while to get hot, past 175 degrees it really slows down! There must be a design problem in my view. My barbeque is 4 months old and it works like it should, there is no fault within the barbeque. Everything works perfectly. It just doesn’t cook well like you expect! I went back to the store and tested the floor Stock. It is the same as my barbeque. So I have ruled out that my barbeque is faulty. When I went back to the store where I bought it from and I got told how to turn up the heat by turning a small screw under the knobs you turn to set the heat level. I must say this improved the barbeque tremendously. However once you turn it up by turning this screw with a small flat head screw driver, you loose the ability to turn it down, of course you can go back to the old useless setting where you can turn it down, if you reset it using the screw driver. Now, I found myself cooking with an additional tool in my hand - a flat head screw driver! It lives permanently in the barbeque draw. Sometimes you need to turn the heat down low, but mostly you want it hot, so the screw driver and pulling knobs off and turning the screw is a frequent task and essential if you want the best outcome. You get used to it, till one day when I realized that this is insanity, that’s when I realized my defeat with this barbeque! It shouldn’t be like this!If interested read my full review on productreviewdotcomwebsite

The manager and her staff went out of their way to assist me with my purchase, loading half Of my purchase into her car as it wouldn't fit into my car and delivering it to my door step, all smiles and great customer service, unheard of these days

The customer service of the staff at Barbeques Galore Tweed Heads is fantastic. Staff are knowledgeable and friendly but won't hassle or pressure you just to get a sale. Special mention to Cassandra, Michael and Andrew W. Would definitely recommend for any of your outdoor and bbq needs.