Plus Fitness 24/7 Narellan

Great place to train. Music is heaps loud and plays the same tunes getting killed on the radio. Seriously how am I supposed to get pumped up for a heavy set listening to Ed Sheeran?

Signed up as a part of the free until January 2023 deal and got a notification on the 29th of December saying I owe $120. So it’s not free until January lol they just add weeks of fees and dump it on u on New Year’s Day. Proceeded to be rude and condescending over text. staff need some training. Literally eat me

Best gym around.Recently joined and have found it to be clean and inviting each visit.Lots of facilities including showers and many different pieces of equipment .They are about to go through a renovation so looking forward to that.

I had multiple altercations with staff over the phone and no one was able to contact me back at all. I tried numerous time to speak to them in person and over the phone and they kept shoving the responsibility by saying they can't do anything I'll have to wait for a manager. Ok gym, terrible staff and no communications.

Excellent facility. The best in the region by far. The machines are well maintained. Only problem is its becoming too popular!!

Excellent atmosphere, plenty of classes, amd helpful staff and members who corrected my faults even while I was too shy to look up and really talk to them.

This is the original review. Note that in the response that came more than a year later, none of my concerns are addressed.The so claimed 24/7 access does not apply to me, even though I am a paying member. Due to an extremely busy schedule I cannot train any other time before 10pm, so training at a 24 hour gym is really the only type of centre that I can train at which unfortunately cancels my chances of training at superior gyms such as the Mount Annan Leisure Centre which is also within proximity to my place of residence.This week I was asked to wait outside in the cold for another member to let into the centre, and regrettably I had to endure three days where I waited for up to 30 minutes waiting for someone to arrive to train after 10pm. I contacted Jodie who advised me that Plus Fitness is experiencing issues with the security access door, and could not offer any other solution than just to simply wait in the cold or to train during staffed hours which does not suit my schedule and contradicts the Plus Fitness slogan of gym access 24/7.Today I was contacted by Anthony who responded to a note I left last night, after having waited 20 minutes in the cold, and stated that he had organised another access card for me to collect before 12pm. Again, having a busy schedule I drove to Plus Fitness Narellan to collect a card that also did not work, and the only solution given by an obnoxious, condescending, and rude Anthony was to simply train at home until they decide to fix the problem, or put the membership on hold or to cancel the membership all together.To eloquently express my unpleasant experiences at Plus Fitness, and exemplify the reason why I must persuade anyone from joining this second rate fitness franchise, I must acknowledge my time as a member at Plus Fitness Camden/Narellan since approximately 2016.Placing my contempt aside, I made the most of my time at Plus Fitness, however constantly feeling dissatisfied with the services provided by the franchise, that may potentially be the problem with the centre, as it is run by individuals who have no passion for the industry, but rather approach it from a commercial point of view with little to no regard for the paying members.I tried training at the Camden facility, but found it small and unwelcoming resembling more a bunker than a gym with mediocre equipment that more often than not was unable to be used due to faulty components.Another annoying aspect is the fact that the weights are never put back in place, and it is commonly the requirement of members to unload a machine prior to being able to use it, which is a troublesome and arduous experience particularly for members who struggle moving 200kgs in weight plates. Equally concerning is the fact that the vast majority of members who train do not use a gym towel, even before the recent pandemic which now is obviously a major issue.In spite of originally not having liked the facilities offered at Plus Fitness I decided to join as it is the closest 24 hour gym to my house. I found the equipment quality of bad calibre except for the very few HammerStrength and Life Fitness pieces, adjustable benches that are extremely heavy to move being a workout in itself just to move them from one place to another.The gyms (Camden/Narellan) are of poor quality, dirty, small, second class equipment and extremely unhelpful staff members without any regard for the members.I could most likely write a book about why not to train at Plus Fitness, but I will end it here, as just writing and cataloguing my unfortunate experience at this franchise is annoying me.DO NOT JOIN!!!! SAVE YOUR TIME & MONEY!!!!!THERE ARE FAR GREATER OPTIONS AROUND THE AREA, WHICH I HAVE NOW DISCOVERED.

Clean with excellent variety of equipment. Staff are very friendly and the people working out are always decent and respectful from my experience.

Super clean excellent service friendly knowledgeable staff and great child care facilities all make plus fitness the place to be

Absolutely pathetic customer service. My partner and i enquired about a trial and were never told about a break in staffed hours from 12:30-3:30pm were no one would be present at the gym. We spoke to head office next door and they said they could give us a call later" because they arent staffed to let us in. How would that resolve anything? I made multiple calls to organize this trial.... She said No that she cannot allow us to trial on a Monday afternoon during our lunch break. We can't trial after work as we get home at 8pm. Absolutely ridiculous... i work in customer service and will never say No to a customer especially when you would have easily had 2 members sign up today. Goodluck running a business with staff like this."