Panasonic Australia

Bought a flat bed microwave. Apparently it was meant to be best of the best microwaves. Within the first year and on and off continuously till today , it kept having problems with heating. One side of the food was cold and the other side was piping hot. I contacted Panasonic, they kept sending me to a third party repairer, having to drive there to drop it off and pick it up.Still, the problem exists. I paid top dollar for this microwave and it’s faulty.My latest contact with Panasonic, is to choose another microwave and they’ll provide me a discount. Absolute garbage customer service and help.

The worst customer service, very bad unprofessional, my Panasonic Shaver suddenly just completely died, it was 2.4 years old, and when I contacted Panasonic customer service, they did not like it at all and started to make excuses not to repair it, they asked me to make a video to the shaver and other a few things, they refused to repair it , and this motor supposed to last at least 7 years. It’s a very bad quality and extremely unprofessional and bad customer service, so I threw away the shaver, and this was the than they stupid excuses.

I had a question about a used Panasonic camera I purchased, and within a couple of days I had my answer from customer support. Thanks again, John

My query was about resetting the start and finish time buffers on our recorder. I knew nothing about it and the handbook was not very clear on the subject. So I from New Zealand I contacted Panasonic Australia Support. Eduard responded promptly and gave very clear instructions. I fixed it in no time. Excellent news - a support department that works like clockwork. Thanks

Just the name ‘Panasonic’ brings back awful memories from years ago when our VCR broke down. The rudeness from customer service was so bad, at first I thought it must be a joke. But no, they were truly horrible. From reading recent reviews, it looks like nothing’s changed. I’ve spent many happy years refusing to buy anything Panasonic.

I needed details about finalising a disc I had recorded. The instructions in the Manual were very good, and easy to follow. However, I wanted information about some finer details which were not quite clear. Having contacted Panasonic, they went into a few details, and my query was answered the day after I made it, which was excellent. Top marks for being so courteous, and very helpful, and for going into detail as to what was required to fix my query, As one who is technically challenged"

I recently had cause to contact your Customer Support section to request a new User Guide for my newly purchased Microwave Oven. The reply email from Panasonic was extremely helpful in sending me a link so I could download a paper copy of the User Instructions/Recipe Book. Thank you so much Panasonic for your help in this matter

Hi Everyone,I am very disappointed with the customer service of this company.If you buy a product from them and the product is faulty then good luck.Is more than two weeks since I contacted them and still have not received any replies.Spoke with two different people and they requested the same details but nothing happen (send us an email with details and will let you know).Very disappointed as I am not seeing them respect their warranty mentioned even on their website.I have dealed with better company that send you apologies about their faulty product and organise for an immediate replacement as they understand the frustration.I will let Panasonic customer service deal with Fair Trade.I highly recommended to not buy from them as I will not anymore.In my scenario is an inverter microwave that I was using to sterilise bottle for my baby.I am not able to wait one year to get an answer of how repair or replace this microwave as is my right as a customer to get an answer about the warranty of this faulty item.Very disappointed and bad customer service experience.

Recently purchased a Panasonic OLED TV and granted any item can have an issue but it is how its handled that shows the true reputation of a company. Panasonic has left us without our TV for almost a month while they troubleshoot/attempt repair. For an item so new it should have just been instantly replaced. Will never buy a Panasonic item again, not for the product but the support if something goes wrong.