Laser Clinics Australia - Castle Hill

I’ve been a client of LCA for over 7 years now and until Feb of last year, was also an employee for 4 years. I write this review in hope that it can serve as constructive feedback, not to say this is how I used to do it as a therapist and the way I was treated at Castle Hill LCA was wrong!I booked in for B/U LHR and when I was taken to the room, the therapist went through the usual questions to check for any contraindications. However, after this, she didn’t leave the room? As far as I’m aware, LCA hasn’t changed its policy in bringing a client through to the treatment room and allowing the client a few short minutes to undress and make themselves comfortable on the bed, particularly for LHR of intimate areas… I was a bit confused but just undressed quickly and jumped on the bed because maybe Castle Hill does things differently or this particular therapist was new. She was friendly but it is definitely more comfortable for the client to be able to undress and place their personal items down in private, before they bare all for their treatment!

Love this clinic but just had a treatment from Georgia and it was the best one yet! So friendly, thorough and great advice! Thank you!

I have been to this clinic on a few occasions and always walk out super impressed, no matter who attends to my treatments. From the moment I enter the clinic to the time I spend in the treatment room and walk out, the ladies at Laser Clinics Castle Hill are always welcoming.During my experiences, they run on time and always greet you with a genuine smile.I will say, it is difficult to get a hold of you guys over the phone, but I somehow always manage to book treatments. So, thank you!Clean, professional, friendly!

The staff are so friendly. I would definitely recommend them. My results after just one treatment is amazing.

I had a very good service provided toMe the treatment was so good and very refreshing. That’s why i keep coming back to laser clinic the staff are very nice and very professional. Boost my confidence. Thanks to all the staff.

LCA at Castle Towers is the absolute best! The staff are extremely informative and will always help you achieve the best results. I will always come back to the Castle Towers clinic no matter where I live at the time.

I went to castle hill laser clinic for hair removal service. I got delayed by 10 min and I accepted about delay and asked if there is further any slot available but the lady on counter absolutely denied. When I asked for another time on some other day then she suggested for One day after but mentioned only one slot for 12.10 pm. But when I checked online there were so many slots including after 5 pm but she did not mention. When I showed online booking then she agreed to change it. However I was doing some shopping and needed only five minutes service so I thought to check in 30min again and this time some other lady was sitting and she said we have another slot available in 45 min. I really feel that her behaviour was very inappropriate and not hospitable.

The staff is very professional and always provide great services. Sarah, the store manager, gets a big shout out as she is fantastic and very thorough at her work.

I usually find staff at this clinic to be very kind and attentive but my experience today left me quite stunned. I was very apologetic about the fact that I ended up being late to my appointment (It was unprecedented and I called in advance to let them know) but staff were quite curt and cold. I’m pretty sure the name of the lady who ran my appointment was Belinda. When I asked her if she wouldn’t mind standing outside the room while I undressed she very shortly said “we don’t allow stepping out of the room, i have to set up as well or we’ll run late” (fair if it’s a company policy but she could’ve at least been polite about it). I then asked if it would be ok if she turned around instead and she said “yeah I am.” She then rushed through my entire treatment, going very fast and without consideration for how much pain I was in. I was fine with the setting when she started but when she went that fast I had to ask her to turn the setting down. She also completely missed the middle section of my underarms which were completely shaved (she didn’t do half my face because she said I apparently hadn’t shaved properly). She then very sloppily applied laser aid to my face and left the rest for me to put on myself (?? I’m not sure if this happens at other laser clinics but I’ve never had to put it on myself at my usual branch). At the end of my appointment, she quoted a price $50 more expensive than my actual treatment and when I pulled her up on it she spoke over the top of me with the correct price.All this to say, each individual thing she did wasn’t that bad but the rude way she went about it and when viewed all together it made me really uncomfortable. I’m also fairly sure the condensation from the laser gun made my shirt wet because I never put it down and kept it on my chest for the whole appointment, but I was somehow blamed for it. The service was not worth what I paid and I wouldn’t go back.