Supreme Furniture Castle Hill

Very rude behaviour from the sales woman.... she claims she runs the store for 2yrs and there is no room for customer's seeking assistance! She was on her mobile phone inititally when I walked into the store and never bothered to mind us walking in; also the store was empty! she point out to the corner end of the shop where asked for a sofa set was and still never bothered to move or come out for any assistance. The asian lady was kind enough to compromise on her colleagues attitude, but in vain. AVOID AVOID AVOID the store for such attitude from the floor staff.

We have ordered a couch from here on 29/01/22, and were told it would take 6 weeks in writing, but 4 weeks verbally. It has now been 13 weeks and we have received no communication or delivery updates. All of our calls have been met with a different excuse - manufacturer delays, running low on fabric, running low on materials, should be another 2 weeks. We understand COVID has affected supply chains, and delays happen, but Supreme Furniture have been dismal at communicating updates and setting our expectations.We also checked our order status at another location, and were told that other orders had been waiting since Christmas, so we can't help but feel like we were told a shorter ETA just to get hold of our deposit. We definitely would not have purchased from Supreme Furniture if we knew this was going to be our experience.

No after sales service despite calling and leaving several messages to call back. We liked the furniture but the customer service was fairly ordinary. Disappointed

DO NOT BUY FROM HERE!!! - They sell faulty products that appear nice but are terribly made (spray painting wood instead of oiling and coating properly). Worst customer service - they will not respond, talk or email back even if you visit in store - the boss Anthony will avoid at all costs. Currently speaking to lawyers. Do not shop here, learn from my mistake.

If you are looking for furniture, and you see a Supreme Furniture store, take my advice and keep walking.The salespeople sell you products like Guardsman and lie to say it extends your warranty, but it doesnt. I learnt the hardway.Their so-called leather lounges peel and rip, i do not recommend their lounges at all. Not worth the price.

Terrible products and horrible services. I was told that the bedroom furniture I bought is made up of hard wood but in fact it's spray coated wood and it has such a strong smell that really irritates me. Explained the issues to Castle Hill Store where I purchased from. Store manager Gena and her staff Rico were so rude that they told me they wouldn't do anything other than asking me to wait and let the smell disappear itself. Wouldn't recommend others to buy from them. Cheap but poor quality and bad services.

Bought bed room furniture for 2 rooms. All delivered within 2 weeks. Gina is the best. She kept us informed throughout the process. Very happy with overall experience and quality of goods. Highly recommended.

Worst customer service ever!Always ask them to check and confirm their stock before making the payment. I ordered a bedroom set and they said it's available in stock. 2 days before delivery, they called and simply said sorry, it hasn't arrived yet to Australia!!!I received the full order after 2 months without a proper apology for this much delay.

Not friendly and very bad customer service even at the point of sale ! You are not feeling welcome to the store. I just asked a simple question about different colours and if there is any photo or even she can show the item on the website. The answer was a big NO and nothing else ?! Asking question is like pulling teeth ! I am very glad came here and read other reviews.

I bought electrical recliner in fabric. It's great. Negar has been really helpful and gave us good deal. Quick delivery and set up done .Thankyou Supreme furniture castle hill.