Camera House - Bendigo

I would be wary to spend your money here. I purchased a charger for a camera battery which caused the battery which was previously functioning to suddenly not be recognised by the camera. I returned a week later, the earliest I was able with my reciept and the item in its original condition and who I presume was the owner refused the refund saying that there is no way" the item could be faulty and therefore I wasn't entitled to a refund. I returned with the camera to demonstrate the issue and he finally

Called ahead to confirm they could do photos for my foreign passport. Came in, told them what I was after and asked if I should show specifications but they stated they knew what to do.Photos didn’t look like the specs from my government when I received them (just received standard AU ones). In response to my question about this I was handed a ruler to measure (no care or help). After some debate new ones were reluctantly printed again but again not correct (21mm face width is NOT between 16-20mm).When expressing concern (I’m due to fly to Sydney for this) I was treated extremely rudely and when offering to show them to guideline I was told “I know what I’m doing”. Subsequently I was made to wait 15 minutes for another incorrect reprint and the statement that 20.5mm width should be find as “they won’t measure”. Also - apparently cutting passport photos is also a big effort when I had to ask for it and even then only 2 out of 4 photos were cut (very sloppy may I add).When telling them that these photos are not useful to me I was told “you should be saying please and thank you”. FOR WHAT! Being charged for useless photos and wasting 45 minutes!I never write reviews but this whole experience was rediculous. Don’t offer a service you are not capable of or interested in delivering properly.Avoid if you are looking for foreign passport photos or any level of customer service.Update: The photos taken by Camera House were indeed not within the spec and could not be used on my passport. Luckily I had backup photos taken in Sydney.

This was the first time using Bendigo Camera House, and I was really pleased with the quality of their photo prints and the friendly and professional service. I gave up on the cheap print places some time ago as the colours just weren't right, and used Ballarat Camera House which has now closed. While there wasn't a delivery option on the website (something to consider!), Matt made that happen without a hitch. Will certainly use them again and have no hesitation in recommending them.

I rang this morning to confirm if the store had a sigma lens and spoke with Matt. Matt confirmed that there was one in stock and I asked for it to be put aside as I was travelling 1.25 hours to collect it. Upon arrival just now I introduced myself to Matt who said “oh yes you rang about the sigma, I mean tamron lens this morning” and I confirmed it was about the sigma. Matt then advised he only had the Tamron lens and “oh well it’s the better lens anyway”. I asked the cost and was advised it was $600 more expensive than the lens I had driven to collect. When I expressed I was not happy with this as I have just drives 1.25 hours for the lens, Matt shrugged, continued to serve another customer and said just said “oh well”. This is appalling customer service to try to get an up sell and I would not recommend this store purely for the lack of customer service and care. If I could give 0 stars I would.

Worst service ever . Very unhappy with the service . Even the photo was terrible and does not meet the criteria . So disappointing . The man in the counter who took photos was a racist by all means. Never ever go to this place again.Just seen the response from the owner Pity on you owner of Camera House for responding even without knowing what has happened. I dont know if that man who treated us badly was the owner himself . Anyways I wonder what kind of customer service you have . You better check with that man what happened or may be he is such a liar on top of a disgraceful and fake person. Me and my husband kindly waited in the queue for our enquiry and hasnt bothered or interrupted any other customers as you said instead he was the one who insulted us . Anyways have never experienced such a bad service elsewhere in Bendigo . For 35 $ the quality of the photo was so poor and we had to retake it from post office who offered us the best service . Instead of faking the whole story try to accept and correct your faulty behaviour .

Fantastic customer service and a depth of knowledge. The lady (sorry didn't get your name) you had working on Saturday went out of her way to help and find an alternative when the zoom lense I wanted was out of stock in the warehouse. I highly recommend this store & will be back.

Well buckle up for this one.I handed in film to be developed on 10/03/2023. Paid for physical photos and for them to be emailed to me. Was told they'd be emailed to me and I could collect the physicals when i recieve the email- perfect!I call to enquire on 15/03/2023 because last time I had film developed there it only took about 3 days. I spoke to the rudest man who told me to be patient

Walked in wish a wish list and walked out with the right camera and gear for what I wanted. Couldn't of been more helpful.

Loving the StarSense Explorer LT Telescope that I got here. It really is every bit as cool as they told me it would be. Great recommendation from staff who knew the product!