Smik Clothing

DO NOT SHOP HERE!!If I could give 0 stars, even that would be generous. Absolutely appalling customer service. My daughter and her 2 out of 6 bridesmaids went into Smik Windsor today to browse some styles and potential colours for her wedding next year. As soon as the staff ladies realised that they were part of a bridal party, they were kicked out of the store!!! The girls were refused the opportunity to try on, or even LOOK at dresses, purely because they were in a bridal party. Apparently you cannot go in there without an appointment? How does that work. They asked “if we were here for a formal dress, would we be able to try dresses on?” And the staff lady rudely replied “Well now I know you’re not here for that, no you can’t”. I’d also like to point out that the store was empty! I highly recommend looking at White Runway, Windsor & Lux or literally any other retailer as the service is guaranteed to be better.

The shop was full of beautiful dresses. It was so busy being a saturday, but the staff were exceptional at helping everyone. Very attentive to all the girls, did not rush anyone. Highly recommend thisstore, but be patient if going on a busy day. Wil definitely go back again. Thankyou

After weeks of looking we found my daughter's formal dress todayNot rushed and one of the best personalised service we have ever had. Neat and tidy shop with all sizes.Highly recommend.

After not having a single staff member offer us assistance today at Smik Rouse Hill, it was an absolute breath of fresh air to walk into the Windsor store today and be greeted by one of the staff immediately. She referred us to her manager for assistance and the manager explained how my niece would be looked after. We only had to wait 5 mins for a spare dressing room and then she was doted on. She was measured , asked what styles she liked and within an hour we had found the perfect formal dress for her. I’m so happy we spent money in a store worthy of a sale.Anyone looking to shop for their formals, go to Smik Windsor, honestly don’t even waste your time going to Rouse Hill. You can thank me later :)

Absolutely outstanding customer service, these ladies go above and beyond to help , I needed a dress for a wedding , they were so helpful, got a dress and will definitely go back

We drove all the way to Windsor to this shop looking for a formal dress for a bridesmaid. So glad we did. Thousands of fabulous evening/formal dresses. Staff and owner -wonderful. Couldn't be more helpful. We had to wait for a changing room for a while but it was a lovely atmosphere with all the year 12 girls (with their parents) trying on dresses for their formals.

Lovely range of dresses. Prices may be high but the are designer brands and high quality gowns. I bought my year 12 formal dress here and just recently returned to purchase a dress for my friend's wedding 7yrs later. It's wonderful to have a place local that you can rely on for occasions such as these and that the quality and customer service has remained the same after all this time.

Visited the store Sat 12/2.Outstanding customer service, team went over and beyond to help myself and my 3 bridesmaids.Many dress changes and suggestions . Nothing was too much trouble.we ordered our dreses to colours of our choice with great serviceassistanceang

Unbelievably amazing service!! Like so many other people, I came to Smik Windsor as I received absolutely awful and downright rude service at Smik Rouse Hill. There's a particular dress I was after but unfortunately Smik Windsor did not have stock and would not be able to get it in as it is discontinued. I expected that to be the end of my experience there but to my surprise the staff there (especially who I assume to be the owner or manager) were determined to help me find something that would suit my needs! They brought dress after dress with the style they thought I would like and I really have to applaud them because every single dress they brought up was right up my alley! They learned my preferences with every dress I tried on we ended up with so many dresses I had trouble picking from. I never felt pressured to purchase or try on a dress either, it was just an altogether lovely experience. Some things I would like to point out, every staff member was lovely and patient - not one ounce of rudeness at all. The store is large enough to showcase a large number of dresses and I really appreciate that most of the dresses had protective coverings when on the shelf to prevent damage (especially the sequined dresses). I love that they had as many staff assigned to dressing rooms as there were dressing rooms so I did not have to wait for someone to help zip or lace me up as some dresses are difficult to get on by yourself. To top it all off, the dress that I decided to go with was out of stock in my size but the owner/manager went above and beyond and got one ordered in for me ASAP as my event is in the very near future. I cannot express how wonderful my experience at Smik Windsor was. Such an absolute breath of fresh air from the disaster that was Smik Rouse Hill. I will definitely be coming back for every one of my event needs :)