Shelly Removals & Storage

Very dishonest companyWe got a quote for 135 per hour, the guys took 3 hour to do the work, 30 minutes before they finish moving everything the guy come up with the invoice for $610. My husband paid everything and try to contact the company and get some explanation. Why the price was so different from what they told us before.My husband also paid 100 dollars as a reservation before the moving start.We call the the company the lady in the phone. I believe she is the receptionist asked my husband to send a email explaining his issue because she wasn't able to resolve the matter. We sent the email, but I got no answer or explanation for what reason they were charging $ 710.A few days after, we got back only $100 and explanation of anything.I would never recommend this company to anyone.Very dishonest people.

Turned up 2 hours later than the latest quoted time, took far too long because they themselves admitted they were tired from working from 7am (they showed up at our house at 8pm), broke our bed, balanced the pieces on top of each other so it looked fine and didn't tell us. It fell to pieces as soon as we got upstairs from paying them (at MIDNIGHT) We then tried to fix the bed by getting spare parts sent from IKEA which took three weeks to arrive (so slept on a mattress on the floor, very chic) and when we emailed them when it was all fixed to ask about compensation they said it was out of the time period for complaints and claimed there was no way they could done the damage because they assemble furniture all the time. I have time stamped photos of broken screws that tell a different story. Crazy rip off merchants.

The booking was fine and lady on phone was helpful and polite but overall we were not happy with the service we received from Shelly Removals. We booked a large truck but they brought an extra large truck and it was too big to allow unloading with the ramp down despite a reasonable amount of space on the street (hard to find in the inner city suburbs). Consequently it took a very long time to unload and they didn't leave until 8pm (despite starting at 10am) and we had to stay somewhere else for the night. The guys worked hard but they made some really basic mistakes so furniture and walls etc. got damaged e.g. they knocked old Victorian light switch off the wall getting sofa through door when they could have taken it through the back door. They seemed inexperienced. Surprised there was no follow-up call after from the office to ask what we thought of their service.

I rang and booked a removal with a different company, but when our removalists arrived it was in a truck for Shelly Removals. They seemed not to really know what they were doing, and there was a lot of faffing about and I'm not really sure how our move took 7 hours.The removalists also put a hole in the wall of the house we were moving out of. Despite my housemate seeing it happen, they pled ignorance when I asked about it. There was even a sticker on the damage that made it look like they had tried to conceal it. I asked them what I should do and they said to take it up with head office.At our new house, we had issues with the meter box and had no electricity. The removalists asked me to sign for payment, which I did... in a dim hallway. Despite me having asked about the damage to the wall, the removalists had noted on the page that there was no damage caused by them. They did not tell me about this. I had to request a copy from the office to find out.When I rang to lodge my insurance claim, the girl who works in claims was supremely rude and unhelpful. She informed me that they would not honour our insurance claim, since we could have been the ones to damage the wall. This makes NO sense, given their policy that clients need to claim damage within 72 hours after the move. Why 72 hours if you're then going to say that the clients could have done it? They offered to pay a small sum as a gesture of goodwill, however, it was around 1/7 of the total cost of the damage.The whole reason I didn't use someone off Airtasker or Gumtree was that I wanted good insurance - just in case. It cost me a LOT more than expected - in terms of the move AND my lost bond. In the end, I probably should have just used AirTasker.Disappointing, stressful and expensive.

Booked for 2pm on a Friday, they made me pay a deposit to book, said it would be about $350.At 4pm had not heard from them so rang the company, was told truck was delayed but would be there ASAP. At 6pm a truck turned up. Somehow it took them a rediculous 6 hours to move a 2 bed apartment that was already packed!!! I know my couches are bulky and the mattress was carried down stairs as it didn't fit in the lift... but that is absurdly slow. The finally finished at MIDNIGHT and then it cost me double what I was quoted ($821???!). I should have refused to pay.Subsequently found damage to my near new $1400 sofa and my queen size mattress which were punctured and torn. I will be taking this to Fair Trading if they do not refund me in full AND compensate for the damage.Two kids with a trailer would do a better job.

Moving in my experience is one of life's major hassles. With the expert help from Shelly Removals we accomplished it reasonably well and I live to tell the tale! We moved in Jan 2015 in Melbourne. The guys from Shelly turned up on time and worked efficiently with good humour. I moved over two days using a smaller truck the first day with 2 men and on the second day had the 20 tonne truck with 3 men. On the first day I moved plants and outdoor furniture -garden equipment, basically everything from the garage and outside. The guys were really helpful and placed everything in the new house in the correct spots as I decided where they should go. The next day they moved the inside furniture which included heavy antique furniture, piano and some very large mirrors. It was my choice to move over two days as the distance travelled between the old and new house was not far was not far and eased the pain from my point of view. All arrived in perfect condition. This is the second move I have made with Shelly Removals and would use them again. I would highly recommend their services.

We have used Shelley Removals a total of 3 times once interstate, and one involving our office relocation. We have also used packing and cleaning services on the last occasion and thank goodness for that, All I can say was it made a sudden relocation and business move stress free and easy. The staff were polite and reliable on time and everything was delivered and put into place without damage or fuss. As to the price it was spot on to the amount quoted and economical compared to our last disasters. I was so impressed I decided to post this as a thank you for the jobs well done and the peace of mind it gave us.

If I have an option I would have given rating 0.Think before anyone hire this moving company, Debra booked with Simply moving at 2pm infact I requested to send by 12pm she nicely said yes I will out a note and send that as requested but I got call on the day from Sima she said truck will arrive 2 to 4 on and also not which I have booked, that had a worst experience ever with this company service, removalist came 4:20pm made many damages, not professional at all and also took 7 hours just to move few prepacked items with in 650 meters distance. I never had such a bad experience ever in Australia. This company did not care about my concerns which I have raised few times in email. Never ever use this company. Even I said I will complaint to consumer court or legally this matter even Simply moving (Emma) team replied I can go ahead and do which means they never care about customer pain and also not willing to resolve issues. Even they manipulated invoice all damages are listed already which I am not aware. Not why these guys are in the Australian market doing business without professional manner. I will be taking these guys legally to resolve the issue.

Booked 3 men and an 8 tonne truck as advised by Debra during the initial phone call. I overestimated my furniture so as to not receive a suprise bill at the end. Was quoted approx. 2 hours to load, 5 hours all up. Job took 7 hours and then they added on time because I went to get the payment (something I was initially told I could do because they would tell me half an hour before the job finished of the price). Furniture damaged, seal on our fridge ripped, expensive mattresses arrived dirty, sofa arrived dirty and informed the guy. He wrote it on the invoice/receipt. They left our large screen TV and other items behind and wanted to charge me to go back and get them. Furniture and boxes just shoved in rooms, tv's left laying on the floor, boxes broken and opened. They couldn't care less because they had another job to go to. I called their customer service twice on the day to firstly express my concern about the time it was taking (Debra told me it wasn't good enough and she would check with them why they were taking so long) and secondly to express my dissatisfaction of items being left behind and I was told to put it all in writing and attach photos of the damage which I did. Debra also told me that they SHOULD go back and get the TV and not charge me for it.After this debacle, to add insult to injury we find out we are missing a carryon luggage bag containing Nike sneakers, our son's GoPro and other items which I alerted them to.I received the following reply from Sima Vaknin:Thank you for your below email but you didn't pay the guys and they had to wait for another 30 min which we charged you for.They left the items in the property that way as unfortunately you didn't want to pay the bill and called the office and abused Debra over the phone. Nothing was mentioned about damages and therefore we didn't do any damage"I replied to this email from who I gather is the owner

Our move was a difficult one, as the lift only went to level 1 and then the boys had to bring down all the items via a very steep driveway. They did not complain once. It took hours as there was a lot of stuff. They were polite the entire day and very neat and tidy. Can't fault the company. Was professional right from the beginning. Yes it was expensive, but they worked for their money. We are very fussy with our things and I would not hesitate in using them again, and recommending them to friends and family. Use with confidence.