Bupa Aged Care Bateau Bay

Both my parents are residents at Bateau Bay. It was an extremely hard decision for our family to place them both in care at the same time. The wonderful staff have made them feel very welcome. They are all so caring, friendly and helpful. It puts our mind at rest knowing they are being so well cared for.

Bupa is by far the most amazing aged care. The staff are absolutely beautiful! Everyone is smiling and they all do their best to make sure everyone is cared for and has someone to keep them company. Highly recommend :)

Having my Nan and Pop for the last few months, they are very impressed with the staff. I've been several times and also been impressed. The staff deserve a commendation :)

The care staff are amazing on the Blue Bay ward.When my mother was admitted, her medication was handed over and documented. Her ointment wasn't applied, this resulted in cellulitis and being put on antibiotics. We were told there was no ointment, it wasn't handed over, it was there, it wasn't. In the end we had to pay for a nurse and taxi to take her to the specialist so they could tell Bupa to put the ointment on!When I was told conflicting information that contradicted her notes I asked to view a copy. I was told I could, then told I couldn't, then I could. I wasn't able to prove the medication or that my mother was having meltdowns as noted in her file. I always felt that I wasn't being told the truth.A doctor immunised many residents without consulting patients records or staff. Had they been consulted residents wouldn't have been given a second dose. Luckily it wasn't something fatal. Bupa's response was to say the Doctor was naughty and that if I complained they would be without a doctor.When my mother passed, she was taken to Simplicity. After 5-6 days she had to be taken to the doctors surgery to have her death assessed. I haven't been able to find out if this happened in a car park. I couldn't see her being wheeled in with the living for a consult! I think people would be shocked to find out what happens when a resident dies.Over the years there have been many problems, one safety issue was fobbed off until staff where asked if there was a trip hazard. When it was confirmed by staff Bupa had to fix the issue.Emails weren't passed on when staff were on leave or left. It was always difficult to phone, I was cut off or told to call back.At the end I couldn't get anyone to let me speak to my mother.I feel management let down the amazing care staff.I can't get an answer about the doctors surgery consult, so I assume it was done in the car park. I will be following this and the flu jab up with NSW Health.I have contacted Bupa many times, I am waiting for a response from the manager at Bupa Bateau Bay, I messaged in early December and Bupa Facebook, I messaged in December and a few days ago.

My Father is a resident, initially in low care, but now full care in the dementia ward. I can't speak more highly of their facility and staff. 100% recommended to people thinking of moving their oldie into Bateau Bay.