King Living

DO NOT buy King Furniture. The quality, despite the price and image of prestige they advertise is terrible. The after sales service is terrible. We bought a three seater King Cloud and have had nothing but trouble with it since day one. The fabric was not colour fast. The colour, bright orange, was being transferred to our clothing. There was glue all over the headrest arms despite being reassured that the couch had been 'personally inspected' for faults and quality of work prior to delivery. The buttons that control the foot and head rest failed within months and have constantly failed since. Plastic guides that house the table, lights and arm rest have broken off. The advertising suggests that 'your King will last forever with appropriate care'. This is not and has not been the case. The furniture is disproportionately expensive when compared to the quality. The after sales service is embarrassing. We have been waiting months to have our couch fixed. We're constantly being told that the case has been 'escalated' only to continue to wait more weeks with no one contacting us with an update. Don't waste your time or money. The only 'investment' will be in trouble, inconvenience and poor customer service.

I found the customer service from the Canberra store terrible and responses quite passive aggressiveCouch was delivered with filthy seat cushions. It has been a month and the couch is still unusable. Support staff very unwilling to assist!Nice products and sales process but now have a very expensive dirty couch which we can't use. Do not recommend!

Very friendly and helpful staff. And very impressed with the quality and design of furniture.

Go somewhere else!Wife and I purchased a king size bed in April. We were told September delivery. Bed was delayed and arrived in late October. It arrived with incorrect parts therefore King could NOT assemble the bed. It is now sitting in multiple pieces in bedroom as the Technicians" they sent could not "fix" it.Because of this

We have bought a number of expensive items from King Living. They look beautiful in the store and the purchasing experience is very straightforward and positive. However, a number of items have been delivered faulty or damaged. The process for getting these replaced or fixed is really poor. It has taken ~7-10 months each time (and counting for some things). It has involved several emails and phone calls to the service team who seem to always be unaware where things are up to and what is causing delay. Calls result in only the most incremental progress. Emails are rarely answered and the responses are not very helpful when they are received. It is not what you expect for the premium price paid. Really disappointing and frustrating. We won’t be buying from them again.

We ordered our furniture in January, and more early February 2022. Since then, we received undisclosed fees, lack of communication, multiple delayed delivery, advice the product wouldnt be delayed as it is made in Australia and other issues. Requests for refund (email and phone) met with threats of 10% penalty fee, despite pleas that we are sleeping on the floor, have had inconsistent and non-communication (several emails remain unreplied and managing our paid workloads around delivery costing us money) and telling them that sleeping on the floor and lack of furniture has negatively affected our lives. Today i received a request to rate my delivery" and waited on the customer care line to find out why i received this message. Seems our furniture arrived in Canberra but no one told me

Already waited two months, then delayed another month just before delivery day. Go somewhere else.

Do not believe the hype! The customer service of this company is absolutely zero. We bought a Reo 2.5 seater sofa and paid around $4800 which was delivered around April 2022. On installation there was a faulty motor which was replaced fairly quickly. Then the side tables, back support and another motor required replacement. Fast forward to November - December 2022 with absolutely zero communication apart from automated responses assuring our service request has been received and will be attended to. Now at 03 January 2023 I emailed demanding a refund stating ACCC guidelines that the product could not be repaired in a timely manner...... still no response. 25/1/23 I enter the Fyshwick store where I purchased asking for an update. Salman at the Fyshwick store looked up the file and everything was logged - even emails that I sent that were never replied to strangely - said he escalated it but the appropriate person was on leave until 30/1 so I said I will be back 07/02 to check. Feb 07 I returned where Salman again escalated the claim and emailed via Teams (he did not have a phone number he could call to check). It was only when I threatened to return the sofa to the outside of the store and sit on it every weekend and explain to the incoming customers the terrible service that I received the ok to refund was received the day after. Refund received around 2 weeks later. I agree lockdowns would have impacted some parts supply but the absolute disregard for customer service is astonishing. Do not believe the sleek ads, shiny showrooms and the expectation there is no better than King, it is absolutely the opposite. I will also expect a fluffy response to this review as they do with every other one stating they strive to do their best with exceptional customer service but King, case number 142634-CAN22010461 will demonstrate how badly you have failed in this instance. Never again!

DO NOT BUY FROM KING LIVINGwe reported a warranty problem (the recliner would not close) in November 21 the gas lighting was relentless it took 4 months to get a ‘technician’ to look then another 6 weeks till king living responded to email asking when lounge was to be fixed which never happened at 8 months the resolution (do not give up people, you have to constantly email and ring them, they are fully aware of how rubbish their products are) they offered a full refund. Now they have taken the lounge away and three weeks later have not refunded our money and have gone back into unresponsive mode again despite numerous emails. so basically you could say they stole our broken lounge i assume they will eventually give our money back (probably 20-30 more emails)- avoid this terrible company at all costs

Purchased 2 sofas and an occasional chair, the chair was not upholstered well, leaving puckering on the arm, the customer service was terrible, difficulty contacting anyone by email or phone, eventually I accepted a 10% reduction to be refunded, but I was unable to get the refund processed as no-one would take my credit card details over the phone, and they stopped replying to emails. I attended the Canberra store and was told to wait and they would be in touch, no response again, phoned and emailed the contact at the store and again no response. King consider themselves a premium furniture provider however their customer service is appalling. I will certainly not use them again.