Ochre Medical Centre Tuggeranong Square

I was after a medical certificate. The doctor would not write it during the consultation. I was told it would be avavailable later in the day. I contacted them 7 hours later to follow them up to see if was available and was advised that the doctor had gone home and wont be back till after easter. I do not understand what was so difficult to get this task completed or even why it couldn't have just been completed during my consultation. I will not be returning.

I went to Ochre (my regular surgery) to have an IUD removed. They told me my normal doctor didn’t do this procedure (incorrect). I booked with a doctor who did. While I was there, the doctor (not my normal doctor) said I was overdue for a pap smear, so did that as well. I paid the $95 fee.The surgery rang and advised that the doctor wanted to call to give me my results. No problem. Around 9am, she calls to tell me everything is fine. The call lasted exactly 1 minute - 60 whole seconds.At 4pm, I get a call from the surgery advising I owe $75 for the phone consult. What phone consult? I didn’t have a phone consult. For 60 seconds on the phone to receive my results for the pap smear she insisted I have, I am now out of pocket another $75.I then received a bill from Capitol Pathology for $125.85 for my Pap Smear. Getting a Pap Smear has now cost me nearly $300.Ochre consistently run late. You can’t get a script renewal over the phone (no matter how long you’ve been a patient). The doctors aren’t consistent, they won’t adjust scripts for your circumstances, the reception staff are clearly overworked and underpaid, based on their attitudes.This is why people avoid going to the doctors. Ochre Health - you need to do better.

Dr Cheryl Chan is very kind and understanding. Dr Chan took the time to listen to my concerns and provide treatment, reassurance and guidance. The receptionist was very lovely and helpful while managing multiple patients and phone calls all by herself.

My child had an accident at school, and the reception staff were nice enough to squeeze an emergency appointment in straight away between other appointments. It saved me and my family a lot of time then going to emergency up at the hospital.Very friendly reception staff ,also great nurse and doctor on hand to assist my child's injury.Considering we had no appointment, and they supplied a nurse and doctor ,that both were professional and friendly, I would recommend this place to anyone, five stars service.

Have been a patient for many years and don’t intend to move elsewhere. Having a Dr who knows your history is important.

I felt that the waiting time to see the doctor was poor. Considering the appointment time was given for a specific time, it took 45 min after the schedule time to get to see the doctor. My time spent with that doctor was less than 10 minutes. However, I must say that the doctor was very good, she was very quick to assess my concerns and I highly recommend all the doctors at this centre.

Only giving 1 star because I can't give zero.I called this morning to make a phone consultation for my sick dad. I explained he tested positive to covid 2 days ago, this morning he woke up feeling worse, unable to drink water or eat anything because his throat is so sore and he is coughing up phlegm, so he might need some antibiotics. The person I spoke to assured me they can prescribe antibiotics over the phone.DR Khan calls, and my poor dad struggles to speak but explains his symptoms. The doctor asks what would you like me to do?"What a joke!I call back to ask for further assistance because I wasn't happy with the initial service. Some time later the receptionist Claudia calls back and says the prescription is ready to collect. Cant it be sent to my phone? No

Reception staff were really friendly. New GP was so lovely I might even see her from now on.

Dr Pranavan is a wonderful doctor. Very thorough, knowledgeable and very thoughtful and kind. She takes her time to diagnose/treat your symptoms and always has great advice. The centre staff are always friendly and helpful.

First time at this medical centre. Reception were lovely and very organised and the doctor i saw was very efficient