Alter It South Melbourne

Fast, efficient, and very nice people. Came in to get my pants fixed and it took barely 5 mins, literally came in and went out. Didn't charge me either

I went there to get a raw hem simply cut. They told me they needed to charge the same as if they were sewing because they were using their scissors. They then wanted to charge me $89 to cut a hem without even using a machine. Very very rude and a rip off. I went else where and they charged me $25.

Charged me $35 to fix the zip on my bag. And it worked... for about 24 hours. In fact, after the zipper fell apart, I noticed the other shoddy work they did; the 'patch up' job they did to my Mont Blanc bag. I'll be coming back when I can for a refund.

The worst experience ever I've had in a store. The assistant was incredibly rude and unhelpful. She wasn't the slightest bit enthusead or helpful with my request. She actually shrugged her shoulders at me when I mentioned I was unhappy with her rudeness. Never going back.

Terrible service. Expressed concerns about how garment was pinned during consultation but concerns were dismissed. After collecting garment, garment wasn't even altered as pinned.

I visited a couple of months ago to get my pants altered and it was very sub par quality and felt like they weren’t friendly at all.Went today to get pants altered and their closed between 12/12:45. How is that service? Wasn’t anywhere on their opening hours so how are your customers meant to know? Go elsewhere

Got suit pants altered here (belt loops fixed). They altered pants in a way different than what was agreed. I brought this to the man who was workings attention when I picked up and he didn’t appear to care and did not offer to do anything about it. He said that’s what they needed to do.The cuff at bottom of the pants was shortened on one side which alters look of the break.The belt loops that were added look slightly bigger but the work itself appears to be strong which is good. The job was done very fast and earlier than expected.From my experience it appears that they do not understand suits or the work they will need to do on a job. Do not recommend taking suits here.

I phoned to get a quote on some alterations, however the staff put me on hold for 10 mins while serving clients, then hung up on me twice, now not answering the phone. Not sure why? I was hoping to spend a lot on money with these guys.

Service was fantastic, staff were very friendly. Alterations were a very reasonable price and the actual job itself was very well done, highly skilled. Would recommend.

I am extremely disappointed with my experience at Alter It South Melbourne. I had my suit pants altered prior to attending the races ($110 - quite expensive) and when I tried them on, on the morning of Derby Day, I discovered a hole in the sides where the stitching had been missed. This was awkward and embarrassing as the hole grew progressively bigger throughout the day. I took the pants back to get fixed and they said they could not offer me any sort of refund - describing the incident casually, as just a missed stitch. I think this is terrible customer service given the expense incurred to have the alterations done. Would not recommend to anyone in future.