Shiels Jewellers

Come and see Kayla, down to earth, kind polite, explanation of every questions you ask. She has a good knowledge about Jewelleries. The main behind this feedback was her generosity and enthusiasm. She is what a shop needs. Very professional and good prices. Hears to customers views. Thank you kindly Kayla.

Visited store today around 11:30-12:30. Two ladies working there; blonde older lady in her 60-70s and a brunette lady in her 50-60s.I asked to get my two rings that I had previously purchased from there to be cleaned in their jewellery cleaner. The blonde lady said store policy doesn't allow them to clean rings in store since COVID. I expressed that it was weird cause I only purchased these rings not even a year ago and while I was finalising the transaction, the lady helping me offered to clean my other jewellery in store.When I expressed this, the blonde lady said bluntly no it's not weird

Amazing service and brilliant staff that know their products

Jenny is fantastic always looks after my wife and myself. Would not go anywhere else as we get a great deal. Been dealing with Albert BenSimon and Sheils for nearly 40 years and have always had great service excellent value. Jenny is a great Ambassador and I always look for her when I want to buy. Do yourself a favour visit westlakes ask for Jenny tell them Paul recommended them and you will not be disappointed. Great Store!

Lovely experience shopping there , the sales lady was very helpful , highly recommend

In these unprecedented times there is no need to rude, callous and especially unfriendly to your customers. We are totally aware and understand the importance of Covid Check In" in every store/shop.After a 7 day lockdown

Both staff members were rude and unhelpful. Everything seemed too difficult, including removing items from the display cabinet so I could have a closer look. Staff seemed more interested in chatting with each other than serving customers.

We have been loyal customers for around 20 years, and have spent many thousands with them, including our wedding rings 15 years ago (and about $2000 in the last twelve months). I previously had issues with a watch a few years back which stopped working after a week, and where the staff weren’t interested in helping (the sale had been done, and commission sorted I assume), but today, when I attempted to ask to have my wedding ring resized (I was happy to pay), I was told by an uninterested and impolite young lady that they don’t do that unless I have a copy of my receipt (from 15 years ago), despite the fact they still sell the same design of ring. SHIEL’s has just lost another customer.

Shocking service. Returned a faulty ring only 4 weeks after purchasing - staff rude and uninterested in my patronage. Initially refused to do anything in regards to the faulty product as I didn’t have my receipt yet they clearly had my purchase details on file. Once my details were obtained from their records they continued to dispute the fault. It was an awful process. They replaced the ring with another which was clearly also a dud (solder lines and imperfections all over the band). I pointed them out in which they responded with ‘that’s how they are’. I’ll never return again.