Rydges Mackay Suites

Easy walk to get coffee breakast lunch and dinner. There are lots of bars nearby for drinks. The rooms are nice.

Grest place to stay... facilities are great and great service.

The location of this place are not too bad if you just want to hang around within the city. The car park upstairs are limited but you can park outside the Hotel. There is indoor pool in the first floor and Small gym. The carpet in the room are stained and looks old . But in saying that, it doesn't have an old smell, the corridors carpet are well vacuumed and clean. They provided hand sanitiser downstair and first floor but they are all empty. They should get rid of it if they can't re filled it.The Receptionist when we arrived is not friendly, no hello, how can I help you or anything to welcome you. They should trained her because there is no customer service at all. We're the 2nd person inline, after finishing with other customer, she just taking her time with papers that she is holding and not acknowledging us that we're there. (I don't named any person but we check in on the 18.12.22 Night time) if I overall my experience she will be rated 2.The cleaners so far doing great in our room, except the ants crawling inside the cabinet and the kitchen bench, no matter how I clean it up and not putting food, the next day still there. The washing machine and the safety box are broken so we can't use it.

Super quick check in with three staff on at the peak period.This is a dated hotel. I stayed in a studio fronting the street. The seals on the windows and some of the latches were broken. Lucky me, there was a bagpipe rehearsal in the hall outside until 9pm.The air conditioner was not functioning properly I suspect because previous guests had tried to counter the broken windows and heat by cranking the a/c.This aside, the stay was comfortable, safe, and I slept pretty well.

Staff are great, appreciate the help from Crystal and others at the front desk, they go above and beyond. The hotel is in a very central location but rooms are a dated. Definitely not a 4 star hotel, given multiple broken things like the dishwasher, dryer, mirrors etc. and super bright lights make the room feel like you are in a supermarket. Would stay again for location alone, however.

Netflix wasn't working, phone line scratchy, dirty shower head, the pool heater isn't working, the staff are fabulous, it isn't their fault the Hotel is not being maintained. I have stayed here 2 times in the past 2 months, last month my air conditioner didn't work and the staff were pleasant enough but couldn't fix it. I come here for work, not leisure so it is slightly tolerable, however, I certainly wouldn't want to stay here on vacation.

We got suite one bedroom apartment. Washing machine not working sorry board, and dishwasher not working not even a iron board facility.Over all okay but felt like motel room not Hotel. Little bit uncomfortable. Beds are not that comfortable, no extra quilts kept in the rooms.

Great location and rooms had a good layout, but were extremely musty and the bed harder than the floor.

TV broken. Air con broken. Lights flickering. Bed hard as rock. Hair dryer would have taken me an hour to dry my hair. Not a 4.5 star hotel.