API Access & Security

Probably the worst service ever! If you can choose someone else do it... I placed my order and after 1 week no response I give them a call...my order was lost in email...they are very busy...after they found my order they said to me the price and everything and after 2 hrs they call me back that they need authorisation...I organize an authorisation from body-corporate and again nothing happened for another 3 days...I give them a call today again and it will takes anytime between today and the end of next week???!!! seriously waiting for my home key for a month?! Avoid this company....

After 3 months with no attendance our national company are using another locksmith. Customer service tells us they will call back and they do not.

Very rude customer service person in their call centre, rude and arrogant. However, the lock smith they sent out made up for this entirely. Thank you Bryan for your tireless effort and amazing sense of humour. A true professional.

Could not process request: EFT machine didn't desk;will call back in 15 minutes2.5 hours later, no call.Paid National OfficeMoney taken promptly.Receipt emailed.Four days later, co-worker received demand to pay.Paid (again).Keys promised.Four days later.No keys.No refund.No return call.Avoid like the parasites they are.

Avoid this organisation if you can. I am a re-seller of their security safes and over the last several years their service and delays in preparing orders has only gotten worse. I work with many suppliers in the industry and this is by far the worst and most inefficient organisation I have come across. What takes every other organisation one or two days to prepare takes this company about a week, if you’re lucky. Their staff seldom reply to you in a timely manner and when you do finally get a hold of them on the phone they never seem to know what’s going on and seem to treat buckpassing as a sport. I’m at the point where I’m seeking alternative supplies for these particular kinds of products as working with API has just proven to be incredibly frustrating and unprofitable in every sense

I urgently needed some locks changed for an elderly family member. API not only promptly came to my rescue, but their service was also highly professional, friendly and efficient. I highly recommend API Access and Security.

Over a month a still waiting for 2 keys. Your calls go to a call centre. They ask you 50 questions and tell you that someone will get back to you and no one ever gets back to you.

I ordered keys through this company for a corporate building they manage (at a cost of circa $228!). I used the correct code and this was verified however once I received them, the keys didn't work in the common areas. I compared it to a key which another tenant has and sent a photo to them as there was clearly a miscut.They requested I drop the keys back to them - I did not have the time to run out to South Melbourne so I posted the keys. After chasing several times, they are now stating they never got the posted keys and are ignoring my request for either a refund or a new set of keys to be issued.Quite frustrating as this has been on since I ordered in October 2022 - so I have no access to the common areas still, no keys and no refund.

Incredibly rude and expensive. Came in with a simple task and was bombarded with arrogance, rudeness and backhand comments. I’ve done the same task several times with other locksmiths and quoted price was 300% more expensive. Avoid at all costs.

Excellent , cheerful and prompt service from Matt. He helped us to get a new set of Abloy keys cut from two very old abloy keys, one of which was bent.