Transcorp Removals & Storage

I booked an interstate move from Canberra to Melbourne. I had high hopes for Transcorp after a wonderful kickoff with Danielle from the sales team. She was a delight at every interaction - helpful, professional, friendly and extremely good at her job. Unfortunately it was all downhill from there.After a logistical error on their end, I had my uplift pushed back three days, with assurances the crew would be there between 4 and 7pm on the newly scheduled day. They showed up at 9.30pm and didn’t finish until 11pm. Despite being told that I could have my things delivered over the weekend (I had a work trip on Monday I couldn’t postpone) when I asked the movers picking up my stuff when it would be delivered they said “whenever”. When I told them the company had given me a Saturday/Sunday delivery window they told me I could call anytime on Saturday and they’d be there two hours later with my things. I checked three times that the window was “anytime” and was told it was. I was also told to call the mover directly, and not the company. So on my drive from Canberra to Melbourne on Saturday, I called at around 12.15pm and was quite rudely told the depot was closed and all the trucks were locked until Monday. The removalist claimed he tried to call me that morning to warn me but I certainly didn’t receive a call.In a minor victory, after arguing with the removalist for a long while, he called the depot and they unlocked the truck to deliver on Sunday morning.On delivery I found that the mattresses hadn’t been wrapped and had marks all on them, the tv hadn’t been stored properly and had a scratch and the foot of my bed head had been snapped off.Honestly a truly terrible experience that added way more stress than necessary to an interstate move and I’ll never use or recommend Transcorp again.

Thank you team Transcorp. you all worked s hard to fit me in at such short notice and so close to Christmas. i'm very impressed with your service. to John , your guidance and assistance with packing tips and supplies was a great stress relief . Ben Zak and Euan were unbelievable, they moved quicker than i could keep up with, nothing was too much trouble, they even helped put together the porta robes i was struggling with. they placed all furniture exactly where i wanted it and even suggested helpful options which i never thought of. This was a great move. Thank you for the personal service you offered. I felt VERY special all day. You guys are champions

Great service, great people

I only had a few items to be moved interstate at short notice. Transcorp was efficient and quick at sorting it all out. It was hassle free which takes a bit of the stress off moving interstate. A very professional, helpful and respectful team. You are treated as a valued customer and kept up to date with the tracking of your belongings. I highly recommend Transcorp for a hassle free move. It made things a bit easier. I would not hesitate to use them again if needed.