Telstra Horsham

Absolutely hopeless. The girl at door wasn’t interested in me or updating my phone, appeared to no idea what she was doing. Really!!!After 30 yrs with Telstra, I’m finished.I’ve given 1 star because I’m feeling kind.

I upgraded my husbands old 3g flip phone yesterday and bought a new 4g one. He is 80 years old and did not want a smart phone. The young girl that served us wasnt particularly helpful, not her fault that the selection was limited, but could have been better trained at customer service. Did not offer to set up the new phone, said i just needed to put the old sim card in and full instructions were in the box. Would not open the box as was sealed until we paid for it. Took the phone home and spent nearly 2 hours trying to set the thing up as the sim card of course didnt fit as the old phone was years old!!! Looked up on google a users manual to transfer the old number to the pre paid sim card provided... as no instruction with phone!!... gave up and took phone back in today. A very helpful young man aporoached to offer assistance as soon as i walked in the shop and solved my problem in 10 minutes. What a difference. Perhaps staff training needs to be upgraded to all staff in helping the elderly who are not quite as savvy with new technology. A simple, would you like assistance in setting the phone up perhaps might be added at a training seesion.

Totally disappointed by the welcome of the woman this morning for my BF. He drove 1h to get a new plan and the woman was to lazy to serve a customer how doesn’t speak very well English just because there is « to many client in the shop ». The seller came a first time when it was his turn and when she realized he was not a good English speaker she left to an other customer and came 30min after to announce him that there is to many client and she could not serve him. I heard her on a call she was not very clear about why the others customer were served first (she did not confirm any appointment with the others clients).Can we qualify this behaviour of racist ?I’m not gone say yes but they need to be more professional for the next time

The times shown say the shop shuts at 5.00pm. I arrived art 4.40pm only to find they shut at 4.00pm as per sign at the door. Not good enough!! Update this site!!!!

Went into the store today they had 1 iPhone 14 pro left, made the appointment for 2.30 I had to drive 40 min home to get my purse & 40 back, I was 13 min off when I got a phone call from the store saying the phone had been promised to someone else, how does this happen the staff seem to have no idea what’s going on. Will not ever return to the Horsham store again!!

Very slow at coming to find out what you want or greet you.Only have from start of hour appointments. What's that all about? So if your there only 20mins who gets the rest of your time or do they just walk around and look busy?In Brisbane they have an excellent non time wasting system.You go in and if they are busy you give them your phone number and they send you a msg for you to come back.This is with every customer and none of this on the hour appointments they also give you an approximate time as to when you might be msged.

Tried to get a phone replaced under warranty (less than a few months old) and was told that unless they physically see the issue they can't replace it. Then magically without seeing the issue (also well known to happen with the phone model) they started the replacement procedure. In the end we were told that to get the replacement phone there was a $50 fee, and that if we didn't like that we could take the faulty phone home.Totally ridiculous experience that was infuriating. Jess, you were great and did your best to help, were sympathetic to the trouble we were having with Telstra, and got SOME sort of action going. And to you Stacey, I've never seen an employee who was so uninterested and lazy when their younger coworker asked for help - and no, I dont accept huh

Absolutely rediculous I’ve tried 4 weeks in a row to upgrade my phone and been turned away every time this is a joke, still 30 minutes and more till closing I live over 30 minutes away and have driven in every time.Honestly does it take over half an hour to upgrade ?

Just went into the store to help my dad with a phone & 2 staff members kept on saying I'm not sure they weren't keen to help.I walked out & rang telstra in Melbourne & they helped me with in 5 minutes . Not happy with the service

Totally disappointed by our lovely town having such a poor store for helpThe service today from the most rude woman who treated me like I’m dumb to only realise it’s been entered wrong from their sideNot the first timeReally need Telstra to get good friendly staffLove them to do a street survey then they would find out what the town thinks