Novotel Brisbane Airport

The rooms and service are fantastic. The breakfast buffet is really nice with heaps of options for everyone. Enjoyed the stay! Airport hotel makes you think this is in walking distance to the airport, but it is definately not.

Well located. Cost me around Au$20 for an Uber from the airport. Uber pickup is convenient, just a 3-5 min walk from where you walk out. Hotel is 5 stories high, and maintenance appears to be good. Rooms are fairly small to be honest but it was only an overnight stay. Pool was not operational while we were here. Very close to the airport and outlet stores so very convenient. Lots of places to eat if you don’t fancy hotel food. Good hotel for an overnight stay or for business.Any more than that find somewhere else.

We originally booked into the Novotel on a premium king room rate paying $319 to include breakfast. This was booked incorrectly due to some glitch in their booking system - which meant I couldn’t stay there at the time I wanted to and I was given a credit to use at another time.We used this credit last night and when checking in we were told we could park downstairs. No mention anywhere of cost.We went to our room and upon showering at around 11:30 - our shower was blocked and wouldn’t drain. We had to call front desk and at midnight nearly had to change rooms so we could shower.Came down in the mornign to have our buffet breakfast that we paid for - and we’re told that we weren’t on the list and couldn’t have breakfast without paying again.Off to reception and point out that not only did we actually already pay for breakfast in our original booking but pointed out that we have paid $319 for our room and right now on the website you can pay $310 for the same room WITH breakfast included.The manager Teresa was extremely unhelpful and told us that there’s nothing to be done about it. We would have to just wait to talk to reservation team in an hour.We decided to check out and leave.Still nothing mentioned about parking and yet when I go to exit the car park I was asked to pay $25 to validate parking!Absolutely unacceptable service. We should have been comped breakfast straight away as ANY one can see we clearly paid a rate that matches breakfast and it’s not OUR fault that Novotel lost track of it and didn’t book the follow up room properly.I travel for work multiple times a month and I will never recommend a Novotel again for either business or personal use.

Writing this now before we check out so I don't forget. Michelle at the front desk is just AMAZING. Best customer service I have experienced in a very long time. A very warm check in, then when we misunderstood the drink voucher system and didn't want to go to the restaurant in our pyjamas, Michelle brought the drinks to our room personally!The room was lovely and clean. The only negative thing I have to say is the room service pizza was undercooked and a bit gross, though the service was fast.Would definitely stay again, just probably wouldn't bother with room service.

We went to Novotel to me up for breakfast with a guest. The breakfast bar was a good selectionStaff were attentive to our table. Nothing seemed to much for the staff.

Great rooms that are well maintained, was a mix up with my booking but the staff at the desk sorted the issue quickly and showed care for their guests. All round a great hotel that I will be returning to when I'm next in Brisbane some of the best hotel staff members I've ever experienced.

Fantastic staff.. best buffet breakfast.. nice bar and restaurant.. and right next to DFO . And airport.. $14 cab.. will definitely stay again.. great view from room..

Front of desk staff were very friendly, helpful and professional and so were all the staff in the restaurant area MK Thersic and the all the duty mangers are awesome.. I will back and here to stay ....I have visited for business and stayed here several times the rooms are clean ,restaurant food is lovely, and the friendly staff keep me coming back they know you by name and nothing is to much to ask for ...very impressed.

Perfect spot close to the airport. Restaurant was nice but limited selection. Room not much view but outside noise proof.