Chemist Warehouse Epping VIC

Very uncomfortable shopping experience. It's not my first shopping here, but it must be my last time.Staff are no enthusiasm, no smile and contempt to customers. It makes me feel like I owe them money. I know that if there is no business, the workload will naturally become less. Then don't be so tired~ Well, congratulations on your success. There is a particularly responsible security guard who looks at me every half minute. Do I look like a thief or do I have three heads and six arms? After checking out, he almost put his head into my bag! But the funny thing is, it is not to check and pry all customers! Why? Do your part, but please don't treat each other differently by skin color. Please respect each other.

The pharmacists that currently work here are extremely rude although they do seem to have a high turnover of staff.

Went to the place yesterday afternoon. Customer service is worse at front desk, the young slim girl is soo rude. She doesn’t have any manners how to talk with customers even am talking with other girl but she start talking in between. Worse customer service I had. Management should need to teach them how to talk with customers.

Been attending regularly for 5 years at various times, for various needs including prescriptions with strict controls.They generally have the most items in stock including behind the counter and prescriptions. For this reason, they can get busy because anyone who knows this flocks there. Average wait is 15 minutes but there have been longer waits in peak times (and during covid staff limits/shortages)I have never had a poor experience with any staff on-site (chemist, cashier, security) despite being equal parts messy and needy.Save for those with specific reasons for their issues with staff, a lot of these reviews sound like a bunch of Karens who lashed out when they weren't served in 0.5 seconds and then left reviews about sour faced staff"."

This has been our go to chemist warehouse since we moved to the area a few yrs ago. It's purely due to the pharmacist ( Kiro I think) not sure about his name as my husband deals with him. He explains all meds prior to giving them and if they're out of stock he checks other stores with out us having to ask. Cashiers are attentive and don't have you waiting too long before serving if they're not at the desk aka Stocking the make up shelf near by.Better than chemist warehouse pacific plaza by a million!!

Extremely bad experience. I bought Swisse fish oil and there was worms inside. When I asked them to return, they refuse to do so.I put the pictures for your reference.

THIRD CLASS SERVICE !!!I live in the same vicinity so I’m a regular customer. This place is always short staffed. The girl with a nose ring deliberately makes your order go slow and her attitude usually stinks. Cleanliness of this place is a question mark. Most Staff members have attitude and rude behavior except few.

My detailed experience will be shared shortly if the matter is not solved.

The pharmacist Kirrulus Ebrahim is rude and arrogant.When I went to buy the same insulin syringes I’ve been buying for over 3 years I was told “we do not sell them” and “no chemist warehouse sells them”. I stated this is not true as I buy them from my regular store at South Morang and Bundoora without issue. The box was sitting right there on the shelf but he refused to sell them without a national diabetic card.The conversation went round in circles as I asked for reasoning and explained that they were the only chemist locally who had stock. I even suggested calling my usual pharmacist to confirm and yet he continued to refuse repeating the same sentence over and over and walking away. When I asked him to move back down to the counter as I’m partially deaf and could not hear him he refused.Eventually I was in tears from his refusal and rudeness. Without these syringes I cannot give my pet her insulin. Finally a phone call was made, to whom I do not know, and he came back and said he could sell them. I said why was all the rudeness and upset necessary then and that I was beyond confused as to why I had been treated in such an ill manner. At this point he threatened to call the police on me! I requested his name as I wished to speak with head office about the matter only for him to yell at me that I was making a scene and making everyone here uncomfortable and that he was calling the police.At that point I left given there was clearly no reasoning with such an awful person. I spoke with my local store directly who even offered to call him and explain to him that it’s perfectly fine to sell them but I declined as there was no way I was stepping foot in that store nor dealing with such a horrible person ever again.Learn some manners!