Melbourne Pathology Deepdene

This is the best pathology centre I have ever been to. I've never had to wait more than 5 minutes, every operator is very friendly and efficient, I've never even had a bruise which used to be the norm for me.Re the complaint about the cost, I believe that is the duty of the referring medical practitioner to inform you of any out of pocket expenses

Extremely rude staff and unacceptable treatment of people simply trying to do the right thing. Apology demanded.We went to this practice in the hopes of getting a covid test, not knowing that it was a travellers only test site. We tried calling three times prior to our visiting to check that it was a walk in site, however no one picked up. We then drove up to the practice and asked the people lining up whether or not they were there to get tested for covid, and everyone said yes, so we assumed it must be okay.After waiting in the queue for roughly 10min, we were met with a lady holding a QR code asking us if we were travelling to Queensland, we said we weren't travelling anywhere. My son then explained to her that he was exposed socially while interacting with a friend, which was why we needed to get tested. What we were then met with was potentially the most shocking behaviour I have ever experienced at any medical practice. She began to rudely and loudly yell at us accusing us of putting everyone in danger, and said that our ignorance" was going to put the child waiting behind us in grave danger. We explained to her that we did not know this was a travellers only site

Inexperienced staff and poor handling of large numbers. Unequipped to deal with the amount of demand they receive. If you don't turn up within 30 minutes of their opening time be prepared to wait for hours.

Well organised, professional, and friendly.

This has to be the best pathology. All their nurses are extremely experienced. They find your vein in one go. I have extremely thin veins and most of the lab can’t get it one shot. Plus they open 7:30 am on a Saturday.

Wait times to get bloods done is just ridiculous. This is nothing new, you can't blame covid, it's just very inefficient service delivery. Ramp up your morning staff to meet volume then drop back after lunch.

Friendly helpful staff. 1+ hour wait time for travel COVID test (we were there at opening time). Result received back in 12 hours inc. QR code.

The pathologist who took my various vital fluids and ECG made me really comfortable and was efficient, thorough, and friendly. Only small issue was that a procedure that my referring doctor had asked to be bulk billed couldn’t be, but this was explained to me well.

Amazing staff and quick service. Would highly recommend, especially for travel covid testing.