DIG Options

Tried multiple times via phone and email to contact this company. Bought a head unit in late October for our Nissan X-Trail purely because we wanted a larger screen. Due to covid and not being in any hurry to install we waited until 2 weeks ago to fit it. It was an easy installation because it came with a wiring harness that was factory fit, it would not power up at all, nothing worked. Refitted original radio and of course it's fine. But now we have intermittent electrical issues with our car, instrument cluster flicking on and off, ac controls stop working and have to turn ignition off and on again. There's no instructions, no serial number and no contact from DigOptions. We have now contacted consumer affairs as we feel there's no other option. We want a full refund which we have been advised we are entitled to. Wish we had read the reviews before purchasing. 12/5 Update I was finally contacted by [Name Removed] at DigOptions offering a full refund once they had received the item back. I was given an RMA form and I express posted with signature required. They received the item 3 weeks ago and I'm still waiting for my refund. I received a message on the DigOptions face book saying that [Name Removed] was sick and that the store had been advised to proceed with the refund, it didn't happen and I was then blocked. A week later I received an email from a person called [Name Removed] saying they can't find the item could I provide the Australia post delivery confrontation bearing in mind it was signed for. I then received another email 4 days later saying they could not refund through PayPal as PayPal won't let them due to it being an older sale which is funny because I still have the option to refund to anyone I have sold to even after 7 months. I was asked for my bank account details which I provided twice to be sure. I was sent a statement saying the transaction had been done but I discovered they had changed the last digit of my bsb and used my middle name instead of my last. When we questioned this they told us we had to contact our bank to fix it. This is not possible. They have now seased contact. I do not believe they have any intention of refunding my money. We have discovered the owner has 4 companies listed under Masten enterprise's. I will not give up until I receive my money. This company is dishonest. I will follow up with images of the emails I have received from DigOptions shortly.

Apple car play work amazing! Great sound ! David has good customer service skills

Purchased a Masten item that has 2 year warranty, need repairs after 10 months from purchase. Contacted Dig Options 3 weeks ago regarding replacment/repair. No response since initial contact. Even after having to contact them via phone and emails several times.

Dig option has been a great company to deal with my in dash system is fantastic , one year on and still working great . All the team and the support is awesome Highly Recommend there products and service

Incredibly appalling customer service. They pride themselves on quality and service. They purchase their products from China and portray that they have the service and quality to back it up to Australian standards. Don't waste your time and get the Chinese products for a third of the price and the customer service is better and the quality is on par or better. I have done it for car players, dash cams etc. No joke I have been waiting 3 months for a pdf document!

Great products and great service. Very happy with my new in dash stereo and navigation system which matches the car perfectly. Big thank you to Matt and his staff at DIG Options.

No return calls. No reply emails Unable to ever contact ANYONE yet when in there the staff just stuff around clearly only there to attend and pickup a pay cheque. DISGUSTING SERVICE

absolutely appalling service. Tried calling everyday for 2 weeks to find out where my product was after being told it was express post. Every time i called they would leave me on hold and hang up. AVOID THIS SHOP (still haven't gotten my product after 2 months of purchasing it)

Customer service is great and the turnaround time is good. The owner was kind enough to answer a call on a Sunday night as I had an issue fitting the unit. The Unit itself is great. Works as advertised and is value for money. But the factory bracket had to be drilled to fit the unit. This was not detailed in the installation instructions and I thought that was terrible given that it was advertised for the specific car. At the same time I don't think they need to give step by step instructions which they do for the rest of it. Also, the fascia was very flimsy compared to the original but it looks ok when fitted. Overall, I would still recommend the seller but I wouldn't recommend their fascias if you want quality.

Thanks to the guys at dig options for the upgrade to my unit today, I couldn't be happier with the service there. The upgrade only took a few minutes and I was soon on my way. My only regret was that they didn't have the Android unit for my car in stock as I am sure I would have bought one there and then, they are great.Thanks again guys I will have no hesitation in recommending you and your products to my family and friends.5 stars