Forty Winks Head Office

Narre Warren location worst to deal with after spending $8500. The lady sales person is Racist and because the sale was done by another salesperson she just handball. I have visited more than 7 times to discuss something and no one is willing to help and that sales person either sick or dealing with a customer. Not a single customer to see when you visit the store on a weekend and still doesn’t want to assist. Please avoid going to this store. Big mistake.

We've had shocking experience at this store.. Extremely rude, dishonest and unprofessional staff. We are in a process of making of formal complaint.

Exactly the same products, Springvale Forty Winks charged me $1000 (after bargaining) for them, where a few days later I accidentally found out Nunawading Forty Winks would only cost me $800 (before bargaining). It took the management a week to respond my email, and they said we did not do anything wrong

Customer service is very bad I will never buy anything from here again

Head office really sorted out my issues quickly and with proper communication! Sarah was awesome.

Forty Winks’ manager just came to my house and claimed that he will threaten me that he knows my address so he can make trouble. I cannot believe this happen to me and happen in Australia, this kind country. I bought a king single mattress which was $1,000 after sales (full price is $1,700 or $1,400 I could not remember) and it became concave after 4 months. After that, I contacted the shop for one to two months, but the customer service never replied me. I had to go to the shop for the solution. They said they could not replace me a new mattress, even I have the 10-year warranty. The only thing they could do was replacing the new spring inside, then I accepted this choice. I had been waiting for fixing the mattress for 2 weeks, and after they delivered back for 3 days, the middle part of the mattress sinks again, and this time is getting even worse. I doubt the work the manufactory did because the situation of hollow took 3-4 months when I bought the mattress at the beginning, but this time it only took 3 days for reappearing after they claimed they replaced the spring unit. I called the store again, they said after they arrange someone to inspect my mattress, they would give me the refund. However, they denied this option after and I contacted the store, they said they could not do anything. I had to argue with them, then they said the manager would come to my house and see the mattress again to solve the problem. The manager just came and he said he would only try to contact the manufacturer to see what they can do (which they said for a long time), and said Victorian Consumer Complaint would ignore me. I said, “ If you do not find the solution, I have to go to the store and fight for my right.” He threatened me that he knew my address so he can make me in trouble. If I argue at the store, he will call the police to throw me out and also have a lot of ways to play dirty.