Trak Racer

I would not recommend purchasing from this company. Their customer service is terrible - no phone contact and when you make comments or enquiries via web forms, it can be days without reply. We are attempting to contact them about the order that has parts missing and they have gone silent. It’s extremely poor customer service. They have taken our money but now don’t want a bar of us to help get these parts into something that resembles a rig.

Popped down to the Surrey Hills office and was helped by Danny who was super patient and helpful with my 50000 questions. Thanks heaps a very happy customer!

Not sure what has happened in the past year internally for Trak Racer. However I purchased my TR8 Mk3 is September 2020 and their service was fantastic at the time and my TR8 does not wobble or is loose. If I was to be critical there is the tiniest bit of flex with an 8NM Fanatec DD, but nothing noticeable while driving and hard. Bang for buck it has been a great purchase and looks great. Have a mate with a TR160 and his rig is rock solid and top notch. I'm actually thinking up changing to this one as well, while I prefer the look of my Tr8 set-up and the seating profile, however due to a leg injury and being close to 50 the ground level low profile of the TR8, it is not as easy to get in and out of and the TR160 you can just step in and out of. I will give TR the benefit of having some hick-ups being a small business, let be honest even some of the biggest businesses are having challenging times at the moment for a number of reasons.

To start the customer service has been bad. I know that things are a lot different right now with supply chain issues, increased interest in the sport, etc. In the end, the customer service blamed me for thier lack of communication. On to the product, its average. My TR8 is wobbly. The monitor stand wobbles and the wheel mount arms wobble. Im also extremely disappointed at mounting point for the shifter, its very far forward and there is nothing that can be done to fix it other than fashion a new top bracket. All in all, this is a below mid grade product. The fact that this product is quote mentioned on hundreds of sites" yet only has 4 customer reviews on the website should have been a red flag. Shop around and be patient for something of better quality."

I ordered an RS6 and it arrived within 2 days. Once assembled, I noticed the steering wheel mount was off centre by about 2 inches and my GT seat back was twisted. 6 weeks later, countless emails and a few phone calls, TR agreed for me to bring the rig to the shop in Brunswick for inspection. I met Dylan and Matt who agreed my rig had issues. We checked another RS6 in store which was similar. We all agreed to replace the RS6 with a TR8 pro with a very minor cost. The TR8 pro arrived today and after assembly I was relieved to now have this rig. It is perfect. Solid, centred, comfortable and it looks awesome. I was worried as the email and telephone service was average, but after meeting the guys in store, I couldn’t be happier.

I just purchased the Trak Racer TR120. After twelve painful hours of assembly, I’m very disappointed in this expensive piece of rubbish. Not very sturdy. Lots of flex. Scratches easily. Don’t waste your money, look elsewhere for a racing simulator.

I went for the TR8 Pro ready to race" bundle (with Simucube Sport

I have ordered the TR8 sim rig and it as a great product. The TR8 is sturdy and handles all the accessories I want.

These guys make the best Sim rigs on the market.High quality and very strong materials used.Very friendly staff and always willing to help out! Definitely recommend if you want to get a professional Sim setup.