Tackle World Noosa

I googled DAVOS TACKLE ONLINE and the ABN and street address match this place, so just giving everyone the heads up. I did try to call this bricks and mortar store, and they claimed they weren't affiliated, even though the ABR says otherwise.What a joke of a company this place is. I ordered this jacket in a size for my son, they shipped out a completely different size. Then you can't actually call anyone or talk to anyone at all, and have to email a clearly offshore team. Oh no sorry, you can call, but its just a messaging service, which does zero. So after 2 phone calls that went nowhere, and a few back and forth emails, this place wanted ME to pay for return shipping on an item THEY sent that was wrong. Umm no. Then they wanted me to give them the benefit of the doubt that once they received said item, they would either try and find me the correct size (which is currently out of stock, convenient) or provide me with a refund, and maybe refund the postage. Umm no. seriously the lack of customer service is atrocious, the fact i ordered only one thing and it was wrong. The fact that they didn't acknowledge their mistake or do anything to try and fix it. DO NOT order from this place. Luckily i was able to sell the item locally on marketplace but i should have just received the correct item in the first place and not have to have done that. I will be purchasing the correct item in store locally now. DO NOT WASTE YOUR MONEY HERE!!!

Poor Customer Service & Mark Up of Prices they Claim is On Sale! I made a purchase from Davo's Online and you can not get in contact with the store to rectify or adjust order. Instead a tele service that cannot answer any questions. They do not return messages and it has been over a week demonstrating complete lack of customer service by refusing to aid in any form of amendment. Be careful of any purchase as mark ups of products are clearly labelled as on sale and you will find cheaper at any other reputable tackle store.

I buy a rod. Hey mate, what’s your number. Now I’m inundated with text messages asking me to click on a link. You can do better tackleworld. In the age where everyone is getting spammed by overseas fraudsters, this is disappointing.

From a previous eBay transaction I’ve got some discount code from them, which apparently doesn’t work after multiple attempts of creating the order through several device, PC, phone. The staff insists on restarting browser, machine and what not, without checking for possible problems at their end. Pretty frustrating.Update: staff contacted me the next day informing the problem with the discount code has been fixed at their end, which appears to have affected several customers. I'm upgrading the rating to reflect their efforts. Pricing on Davo's store is generally very competitive.

Awesome advice, always available to answer questions and offer suggestions. Online purchase was easy, and fast delivery. My new Shimano OH rod arrived perfectly packaged wrapped and inside solid tubing. Cheers guys, definite return customer.

I ordered online for a $200 rod and instead they mixed up my order with someone else who ordered a $80 rod. After return, instead of giving me the proper rod and processing the correct order, I was shunned by the rude customer service team because they didn't want to lose $120 for a fault they made. Instead, I lost $200 total and have nothing to show for it. They say it is a very 'rare' incident, but a lot of my mates had the exact same thing happen to them. I guarantee they were hoping to cheap me off and send a worse rod in hopes I wouldn't do anything about it. Very disappointing to see a rod I was looking forward to down the drain along with my money. Operated almost like a scam company.

Disaster! Online as Davo’s. I didn’t get my goods and took my money. Rip off!!! See you in consumer affairs!

Very poor customer service *Doug* would rather kick a person out of the store rather than offering a helping hand to his customer. He is very critical basing his judgements off the looks of a person and will not hesitate to provide unnecessary prejudice to that individual. Rest of the staff do a terrific job in helping me out though, which is a real shame that Doug creates a bad image for this wonderful little business.