Carry On

I was checking out a back pack helpful should have bought it will go back or contact

Recently travelling from Sydney I had the unfortunate incident where my current/previous carry all bag decided it didn't want to make the journey with me. The young gentleman who served me was incredibly helpful, kind and efficient. Whilst a bag falling apart is not a huge deal, after a very stressful trip, to have someone assist so promptly, offering a quiet space for me to repack my luggage and even assisting to dispose of my old bag, I was so very grateful. Great selection, and very happy with the product, I can recommend this store and will frequent them again when next in Sydney airport.

Thank you for the very positive experience with exchanging my Hedgren backpack. Management and staff went out of their way to ensure my requirements were met. I would highly recommend this store.

Normal airport book store

I cannot speak highly enough of the retail experience Maria gave me today. I went in for a bag tag and her insights into the technical pro's and cons of mobile phone chargers was second to none...brought two for different needs on the back of her knowledge. She is a credit to the business. Tony Adams

Ridiculous waste of my time, I would give lower than 1 star if I could! Customer service was rubbish and I was sold a faulty product, of which she tried to swap for another of the same which was ALSO faulty and then I was told upon trying to return it that they couldn’t refund the product because they didn’t have a merchant card!What a joke…I then was ushered into another completely different store to sort out my refund which the poor staff had no idea about, eventually after about 30mins plus of standing around and talking rubbish on the phone I got my refund for my faulty product however just to top it all off I was told that my refund won’t be processed for at least 3-5 business days.Absolutely gutted and will never be returning.