Fossil

I want to thank consultant Maria for helping me sort out the issue I had with my Skagen watch. She was diligent in her work, patient and kind to the customer.Would recommend this store to all.

Very bad experience. I purchased an item at Macquarie center. Service was good there. But when I want to return it at QVB, townhall, staff was very rude and initially asked me to return it where I purchased. Then I questioned their return policy and they agreed to take it. But after that came up with another excuse saying that I paid with cash and they can not return it because of that. Stupid excuses

Came into the store for a warranty issue with my smartwatch. Maria who seems to be the store manager run the extra mile by trying everything possibly just to help me out with my issue. Extremely attentive, patient and friendly, her level of customer service went beyond expectations.

Roxanne & Alex (Fossil QVB) were absolutely lovely great customer service! I walked in looking for something and I’m glad Roxanne showed me a few of their Items on sale. I spoiled myself and even got it embossed for FREE!!Thank you Ladies! If you’re looking for a perfect gift for yourself or a loved one this is your sign.

The staff was very friendly and helped me. However I was set to buy a watch strap, but wanted to try another to have a feel of the weight with my watch face. Unfortunately because it wasn't a fossil watch I couldn't try it, understandable as it may be company policy but I walked out without purchasing anything with disappointment. I will know for next time.Edit: at least spell my name correctly when replying.

Amazing, friendly, helpful and kind service from the ladies in this Fossil shop! I needed to change my watch’s wrist band and the service was just perfect and quick! Highly recommend

It was excellent customer service. I went to the shop to change my fossil watch strap, and Maria went to great lengths to find the right strap and fixing that . Thank you for your service!

I was served by Yang. He was patient courteous and very helpful. In the end, I spent more than I budgeted for. That's what good customer service does.PS: Thank you shrutika for keeping the watch on hold for me :)

I was looking for a bag to gift my partner for our anniversary and Famida and Alex were very helpful in helping me to find one which fit the style I was after. It was a great experience to be assisted by such warm staff who even offered for us to return for free embossing! Much appreciated.

Watch died. Needed new battery. Was quoted $40, to then be changed to $82, after they got the watch, as it is a rechargeable battery. I said no, return watch.I got the watch back in pieces. Fossil says so sorry. I will be looked after. Their solution? I have to waste my time taking watch back to Fossil so they fix what they didn't do in the first place. At least repair the watch for free, no? No.I was told second time at store that watch is being fixed in Singapore. That Fossil is an international company, and American brand. And they couldn't respect me to return the watch back together the first time. Disgusting.Total trash. Terrible quality, Terrible support. Search Fossil Australia. 1.7 rating. Now you know why.