Officeworks Croydon

Extraordinarily long wait times for printing. Retail chaps sauntering about being helpful but glacial service from the print area which is busy. No one else waiting in the store. Multi skilling might be a good option?

Listen, all I wanted is to make a photo album. Arrived with high hopes of being in and out with my photos in hand…..how naive of me.We first tried out the self-service printing which seemed to work well until it printed blank pieces of paper. What seemed to be the only capable employee there saw that we had and issue and told us not to worry as she is sending our order to the back for printing which should work fine. All good. After 10mins of waiting I stood by the desk to kindly ask how long it would be as I was in a rush. Proceeded to stand there for another 15mins (not exaggerating) while the 3 girls behind the counter avoided eye contact with me like I was the plague. Finally one of them asked what I was waiting for and when I told her she said that the printer was jammed for the last 20mins. I get they have things to do and that it’s kind of out of their control but they could have told me this at the start and I would have just left and come back instead of standing there like a stunned mullet. Also would have thought a Nationwide store, especially one that has a dedicated printing service would have processes in place to fix a jammed printer. Sad.Ps : telling a customer to “just come back” just adds insult to injury.

I've been to this store for the first time to take a passport photo, and the customer service I received was above and beyond. The young lady responsible for this was friendly and tried to do her best to accomplish the best result. Quite happy with the experience I had at this store.

It always seems too hard to get document binding carried out. I discussed over the phone my desire for next day pickup, and was told 24 hour turnaround would be their commitment. When I dropped off the documents at 10.30am I was told next day 4.00pm. ??

I bought a brand new $1200 laptop from this place, after unboxing the box and checking the laptop I found out that the usb port was broken. When I took it back to the store for it to be fixed, they took the laptop for two months. After two month I went to collect the laptop they hadn’t fixed it and beside that they were asking for $500 in order for them to fix the laptop that they had given to me broken. They refused to refund me or give me another laptop even though the laptop has two year warranty. Now I am stuck with the broken laptop. The customer service was terrible, They were not helpful at all, I would not recommend anyone to buy from this store.

They have a good range of stationery, however staff are not knowledgeable AT ALL about the products they sell. We have had to return equipment several times that the staff have insisted would work, only to discover they weren't fit for purpose. If you need anything that requires any sort of advice from their staff, definitely go somewhere else. as an additional note, avoid their 'Burrows' branded equipment, as it is incredibly cheap and nasty.

Went in early this arvo to get some stuff printed for work. When I arrived I saw they had a sign saying some things would be delayed because new printers were being installed. Was asked what I needed printed and the guy working told me it was all good to get my stuff printed. When I got to the front of the line. I was helped by a lovely girl, Jasmine I think her name was, and she was super sweet and helped me out!! I thought I’d have to come by later in the day to pick up my stuff but was told it would take 15 minutes - brilliant!! Couldn’t be happier with the result and the customer service was top notch :)

JD delivered top notch customer service. Carried heavy goods all the way to car and was incredibly patient and helpful. Much appreciated.

Absolute Worst first thing in the morning getting a few dozen a4 Black and white prints should be easy but your new printme system print all the pdfs in email has to be 1 at a time and reset size and colour every print ? Who do I send my hours sheet to I spent half an hour trying your system is a joke your self entitled staff are condinsending in the end I end up paying twice as much as should have been rubbish service guys