Animal Doctors @ Pakenham

Staff is very friendly, welcoming and knowledgeable! Very happy with the service we received for our puppy. Would definitely recommend them.

Super friendly staff, they were very caring and asked for follow up photos / updates, they were also very considerate in keeping other dogs away from my dog (due to the nature of our visit). Would highly recommend.

I have waited a while to post this review as the loss of Rex after 14 years had a big impact on our family. We got to know David over his final year and his advice was valued but Rex was a pure bred and had a lot of problems. In the end it was awful to watch him struggling and we made the choice to put him down. I have never had to do this before and I have to say it's surreal. You can't prepare and it's such a shock to the system. David, however, was extremely empathetic and gave us every other option but there was no viable alternative. We can't yet consider another pet but if we do we would not consider another vet. The genuine affection he had with Rex and our predicament was more than you could hope for. I thank David and his team for their support and putting up with me (I tried but did not cope well). We would highly recommend the Animal Doctors to anyone with a pet.

Thank you to the Animal Doctors Pakenham for taking care of my sweet Layla Bell for 2 1/2 years. Especially right til the end.Dr Ruth was always so kind and gentle with our special kitty girl. The hardest thing is saying goodbye and during this time we were allowed space and love to grieve. We also would like to say thanks to all the staff who dealt with Layla Bell's mediations every month :)I recommend the Animal Doctors Pakenham

Dr Kyle is so patient, caring and understanding. I couldn’t recommend the Animal Doctors enough.

Can’t recommend Dr Michelle and all the other amazing staff at the animal doctors highly enough. My dog ate some things she shouldn’t have and ended up quite unwell. The staff were amazing over the visits and I was super happy with the level of care my fur baby got.My dog is also fearful and reactive of vets, to the degree of being muzzled and what used to be a stressful experience. I have never found a vet practice as compassionate, understanding and patient with reactive dogs. The staff all go above and beyond to ensure as little stress as possible for my pup. We have gone from needing to be sedated for a visit to being able to walk in and get some pats from everyone.I won’t be taking my animals anywhere else!!!

Had 3 appointments at this vet with a terrible experience every time. Appointments felt rushed and like they were just after my money. Misdiagnosed an ear infection, weren’t friendly towards my pup, wanted to sedate her to give her needles which could be resolved by more care and love. Ridiculously over charged every time. Would not recommend this place for anyone who cares about their fur babies. Save your money and go to a vet that isn’t just a money grab.

Extremely disgusted in this facility! Got an emergency appointment on a Monday after trying all day Sunday for my poor sick english bull terrier, who's condition flares rapidly. They put the most fear in me for what the outcome was going to be, I took him home and got his fever under control that night without their drama and they also wanted to quote for an ear clean during a sedation for the actual massive infection at hand clean out. I went back for more meds for the poor little guy a week later after they only gave him a small supply eventhough I had stated, in the past it takes weeks when it's this bad. My husband and I have just moved to the area but ensured our previous vet was aware and could send through all history which they still had not requested. I begged for more meds again after 2nd appointment but they wanted another consultation (3rd) and another fee eventhough photos were sent and they said it's looking good! They still wanted to clear his ears eventhough they were also improving with the medication as they flare along with his condition and clear up along with his condition...no surgery required. I stated if it wasn't about the money they would give me at least a discount or free 3rd consultation, they said they can't do that and wouldn't prescribe again as it's against the law. Took him elsewhere and happy to pay the consultation again as he is so loved but also because I knew the new vet would continue to help him without all the consultation fees and they did, twice! They mentioned a possible surgery for the infection at hand but hoped the test results they actually performed would show it not necessarily the case. Surprise, surprise he didn't need surgery just meds. He's now doing Extremely well no thanks to this clinic!

Took my 8 month old puppy there who had started limping quite badly. He's a french mastiff so quite a large puppy. Had all the check ups and X-rays that they suggested. Was told by the vet that arthroscopes were needed to both front elbows/knees. LOL. Every check up from there on both legs were always discussed. We booked the surgery there after a heart stopping quote. We bit the bullet and went through with it only to find out when we picked him up only one of his legs had been operated on. We were then told that they would never do both at the same time. We were never told the operation was for only one leg at any stage through the process. We were always of the understanding it was for both. This was not a cheap op either. To do both we would be looking at 10k...I feel the lady at reception who had to deal with me but the communication was very poor as to what exactly was being done and should have specified clearly what was happening. I reluctantly paid half the bill as this was their error and I shouldn't be out of pocket this much coin. Now we have been told that our pup will not be seen there for any post op check up and X-rays until the balance is paid. The girls on the front were lovely however more clearer and exact plans need to given to the owners to stop this from occurring again. The vet wouldn't even come out and see us he just left the lady at the desk to deal with us. We paid the amount the lady at the front asked for and left...disappointing to say the least

I have been bringing my dog here for over 3 years now, and they are always professional and kind. They have great facilities to get plenty of tests done without being sent to other places. Friendly staff and great Vets.