VetChat

Used this service through our membership with Medibank Private Pet Insurance. Super helpful chat with Dr Lisa, reassured us and provided me peace of mind in a stressful time. Thanks!

Used this service for the first time on Easter Monday. I remembered getting an email from my pet insurance (Pet Insurance Australia) about this service being included in the pet cover. No other vets were available being a public holiday… I was connected to an Australian Vet via video in under 2 mins, the service and advise provided was very useful.I honestly didn’t have any expectations of this service, I actually thought it would not work or I would get some overseas vet. I was wrong.Pleasantly surprised and I will probably use the service again in the future before rushing to a vet.

After having concerns with our foxie x puppy on a Sunday morning, we called Vetchat. We could not have been more thankful for the comfort and advice given for our little pup. A wonderful service giving us (the public) professional help to care of our fur babies when a physical vet is not on hand. I can not recommend the service more highly. If there were 10 stars, that’s what I would give you. I didn’t catch the vets name on the day, but she was wonderfully kind and caring. Thankfully our little boy is happy and making an excellent recovery.

We found ourselves having to use VetChat for the first time this week. Our dog had an allergic reaction to mosquito bites and was covered in uncomfortable welts. Our Vet had no appointments available on the day, so we quickly jumped on VetChat.This gave us the reassurance of what treatment and dosage we could give our dog.This is a great service, especially when its not life threatening and you cant get into your normal vet.Thank YouP and L Bensley

Used VetChat to get advice after a visiting pup ingested a sock on a visit to out house - access was nearly instant, and we got pragmatic and solid advice on next steps. Great service to have available when unsure what to do

I would like to say we had a great experience with Dr Sarah Molloy and appreciate the help that she gave us to make us feel a lot more comfortable and less stressed with the situation with our little dog at 2.30 in the morning. Having the video chat option is great as it's nice to be able to show what was going on instead of trying to describe it.Thanks so much.

I spoke to Kristen from Vet Chat last night about my beautiful Maremma, Pedro, who was suffering with reoccurring stomach pain. She firstly calmed me and then worked through strategies to help him. It was wonderful to talk to a vet who was so interested in a holistic approach, diet, probiotics, then medicine if required. Thankyou for this service especially for someone who lives 300kms from the nearest vet clinic.

It was a fantastic relief to find the VetChat service during an emergency at 1:30am on a Sunday morning.I was travelling interstate at the time, so dealing with an unexpected pet emergency in the middle of the night was quite frightening.Dr Alexia who I spoke with, immediately grasped both the seriousness of the situation and the complications of me not being a local and also being in a remote location. Her calm, supportive and extremely helpful handling of the call made such a difference!She assessed the situation, provided advice and guidance and set us up with an emergency vet in a near by town, where my dog was treated by a wonderful vet in person.My pup seems to be doing well now and with some follow-up treatment in the coming weeks should be a-ok.Thank you again for the amazing service!

The vet I dealt with was thorough and emailed information I needed. Great getting an email transcript and follow up the next day. So glad I have access to vet chat. Very reassuring

Very detailed information provided and explained fully. I would highly recommend. Free service with my pet plan and one of the best benefits I have received so far!