Stroud Homes Brisbane South

Happy with the service we have received friendly staff and great designs

We still have outstanding defects from the PC inspection that have not been addressed as well as new ones that have appeared since the handover.We had an emergency plumbing situation where sewerage was coming into the house that we had to resolve privately at our own financial loss because the plumber Stroud Homes supplied to us at handover was 'no longer affiliated' with Stroud Homes. Our private plumber informed us the blockage was caused by a large piece of building rubble, multiple roofing screws, and rocks sitting in our pipes and he supplied us with evidence of this.We have a downlight that buzzes and flickers which was supposed to be resolved before handover - this has never been addressed and we fear we cannot use it out of safety concerns.There are powerpoints on our electrical plan which were never installed.One of our inside data points for the NBN is totally non-functional.We also have evidence of water sitting against the footing of the building during construction, which is a code violation under 3.1.3.3 BCA and the QBCC Standards and Tolerances.Every time we mention going to QBCC Stroud Homes assures us the defects will be resolved, but ignore us when we ask when it will happen or who is doing the work. We have been continuously trying to follow up with Stroud Homes for resolutions to these defects but Stroud Homes have completely stopped all communications regardless of who we attempt to contact. We feel we have no choice but to make a formal complaint of defective construction work to QBCC, as well as make a formal defective electrical work complaint to ERAC.

We wanted Stroud to build our dream home BUT they never returned any calls. We rang multiple areas that have stroud homes for sale, was always told someone will get back to us. Never happened!!! Very disappointing service!

Nice house but don't waste your time if your not in there zone

We chose this company to build our dream home and handed over site in September 2021, fast forward to February 2022 and nothing had been touched on our block and we had weekly phone calls saying everything was on order and covid was delaying frame etc. We asked them to start and they issued a $64k variation which we couldn't afford so asked for mutual termination offering them $4k to cover their costs and give us the rest of our deposit as a refund. They refused and kept our entire deposit .We engaged a solicitor which cost us, issued a breach notice as site wasn't cut by the specified date in the HIA contract and luckily got our deposit back through QBCC home warranty insurance scheme. A terrible experience!

If I could give negative stars I would. Terrible terrible people. Made what should have been a happy and exciting time into a nightmare that’s still going on. Run as far away as you can.

We were considering building with this company and visited on a number of occasions. A young woman however with very poor customer skills totally alienated us and we have now gone elsewhere

We built with Stroud Homes about 12 months ago and the whole process was fantastic. Bryan Canavan and his sales team were very helpful, and then then the Site Supervisor Stewart was incredible too. He called every week to advise what progress had been made for the week, he let us know what would happen next week, and he always asked if we had any questions. This kept us fully informed during the whole process. They also finished a few weeks early so we could move in before Christmas and that was GREAT !! Thanks to the whole team at Strouds. :)

We worked for Stroud Homes as a sub contractor, provided our quote which was accepted. received a PO number and performed the work. Four months later Tom Eldridge after requesting extensions of time to make payment, finally sent a remittance advice stating payment was made for all three invoices but funds have still not been received and he can't provide a bank receipt to support his claim of payment. In this volatile climate, a builder who can't pay his bills would give me pause before I would rely on them to complete a build of my dream home.

We recently finished building with Stroud Homes Brisbane South Acreage at New Beith ForestThe build took 31.5 weeks from bank letter of commencement to practical completion. Not the advertised and guaranteed 16weeks. That was more than 8 weeks later than the signed contract, and they finally finished the pool area approx 12 weeks later than the signed contract (34.5weeks) whilst we were trying to live there with temporary pool fencing and workers in the yard. Late completion damages were not paid for the entire delay which was an advertised guarantee at the time which has since been changedA Stroud Homes builder damaged my ensuite shower screen after handover installing shower shelves that should have been done during the build, said nothing and left leaving the the door damaged and leaving me to clean up the shards of glass from the floor. Now more than 3 months after that happened I still cannot get them to replace the door they damaged despite numerous messages, emails, phone calls and online complaints. Terrible service I have come to expect from Stroud.We have mixture of chrome and satin internal door handles, Messy tilers glue on my rear patio, Rear patio concrete slab is misaligned 9cm with rear patio pillars and a brick at bottom of pillar looks to be coming loose after it was damaged and redone during construction. Pool pump pipes were originally just laid on top of the ground and only dug down level with ground( not dug down 300mm as requested) at my insistance. Unfilled and unpainted holes where the wrong door stops were fitted through out the house etc etcThere are plenty of builders in South East Queensland we should not have placed our trust in StroudWe would not build with Stroud again and would certainly not recommend them